IBM is a global technology and innovation company headquartered in
Armonk, NY. It is the largest technology and consulting employer in the
world,
with more than 400,000 employees serving clients in 170
countries. IBM offers a wide range of technology and consulting
services; a broad portfolio of middleware for collaboration, predictive
analytics, software development and systems management; and the world's
most advanced servers and supercomputers.
Job Title: STG Lab Services Consultant
Job descriptionLab
Services Consultant for MEA. Technical consultants with customer facing
and deep technical skills in Power (p and i), Storage.
Fulfill
customer demand that typically require 60% travel in MEA and other
regions as required. Traveling to customers and timely executing the
projects.
Work with customers, account teams, technical consultants,
business partners, GTS and management and ensure client satisfaction.
Encourage One Team approach. Develop and foster long-lasting
relationships with clients, Business Partners, internal IBM teams, based
on insight and knowledge of their current and future needs
Planning, installing, implementing, integrating new, complex and unique solutions related to Power and Storage Systems
System administration, problem determination, skills transfer to customers, business partners and IBMers
Documentation as part of services engagement at customer site or at IBM location
Interface directly with the Customer, Sales, Marketing and Development
Demonstrates
leadership with external and internal clients to identify services
engagement opportunities; provide proper Scope of Work definition and
execute service projects
Lead growth in new business areas, generate demand for services and assets
Drive
follow-on business from successful client engagements 1) Post
Engagement Sales Tips to STG Sales; 2)Feedback to Development about the
product and services
Drive on demand adoption. Be proactive and develop new services that meet brand, development and field needs.
Pro-actively
work with resource managers to identify the skills that are required to
meet current and future needs for successful and timely deployment on
opportunities utilizing those skills
Dedication to Client success:
Attain high client satisfaction supported by positive client feedback;
Create new client references
Exhibit personal responsibility in all
relationships; including, but not limited to, honoring all internal and
external commitments in a timely manner, being proactive, being
responsive and cooperative with clients, peers, management and other IBM
organizations, and maintaining a positive, in control posture at all
times
Continuous self assessment and continue to develop and expand
deep technical and client facing skills to provide increased value to
clients and be recognized as a MEA wide expert. Get ready for the future
challenges in line with WW IBM Strategy. Extend the range of
offerings, capabilities, and improve business practices based on
existing or potential market demand
Continuously engage Sales and GTS
teams to build relationship and reputation. Help the STG and GTS teams
to achieve their revenue and growth plans by engaging the right Lab
Service skill for their needs
Timely completing job in area of responsibility with a positive, can do attitude. Promote a positive climate
Become trusted advisor for all internal and external clients
Work to achieve full cost recovered status: ideal 60% customer engagement 40% skill development
Above 90% customer satisfaction
Follow the IBM rules and regulations and ensure audibility at all the time.
Ensure clarity via proper and timely communication
Be
active member of the technical community (e.g., asset/
HW/education/skills/ICAP/Patent/Offering Development, Redbook/process
improvements/publications/conference presentations/marketing
collateral/pre-sales support. other givebacks???)
How to Apply
Interested and qualified candidates should Click Here to Apply
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