General Manager - Regional Operations South at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: General Manager - Regional Operations South

Job Requisition ID: 5166
Location: Port Harcourt, Rivers
Job type: Full-time
Reports To: Chief Sales and Distribution Officer
Division: Sales & Distribution

Description 

• Regularly monitor and review the region's resources, ensuring they are allocated and utilized cost-effectively, financially disciplined, and in accordance with budget provisions. 
• Develop annual regional budgets (OPEX and CAPEX) and provide firm budget management to maintain costs and reduce loss from regional operations. 
• Assess resource requirements for the region, guide and influence the organization's long-term financial view, and provide input into the overall business planning. 
• Evaluate needs and recommend opportunities for business development and expansion in the region. 
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance, ensuring set targets are achieved. 
• Review and evaluate regional performance continuously and provide direction for modifying and implementing new systems. 
• Support, communicate, reinforce, and defend the organization's vision, mission, values, philosophy, and culture. 
• Establish processes/standards and evaluate systems and technologies related to customer experience. 
• Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results. 
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.   
• Promote cross-functional collaborations across all divisions/Units in the region.
• Facilitate and champion campaigns to exploit market opportunities that reflect and align with MTN’s innovative brand, leadership and philosophy. 
• Provide the customer with information regarding appropriate policies, procedures, operating practices, and competitor activities. 
• Participate in relevant stakeholder forums aimed at developing/reviewing policies/statutory laws – ensure MTN’s views are appropriately represented. 
• Deliver business value through partnership with MTNN’s Ecosystem Partners and customers to enhance MTN’s Corporate Brand. 
• Champion/Sponsor the review of Business Processes (headcount, process optimization, business optimization, etc.) to drive efficiency gains to ensure at least a 5% reduction in the Divisional budget year-on-year. 
• Champion Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy 
• Drive the effective execution of regional operational and business plans consistent with MTNN's vision, mission, core values, and strategic plan and coordinate resources to ensure proper execution. 
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive. 
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region. 
• Coordinate liaison between regional staff and ensure adequate information and resource sharing to achieve desired objectives.
• Develop a framework for technical and commercial knowledge transfer and establish it as a key component of the employee performance management system within the Business Development Department. 
• Liaise with marketing division to drive key brand propositions within the regions 
• Communicate MTNN value proposition to regional markets via appropriate media 
• Drive an increase in MTNN’s Net Promoter Score 
• Drive the planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives, focusing on Customer centricity.
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria’s business direction to guarantee operating license and business sustainability. 
• Establish and maintain effective corporate relationships with key stakeholders and decision-makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, positive relationships with local, state, and federal government representatives, community leaders, and other external stakeholders must be maintained as necessary in the overall management of the region to ensure harmonious relations are maintained. 
• Develop and maintain strong ethical relationships with internal units and relevant third parties (e.g., strategic investors, technical and finance partners, business consultants, etc.) to ensure the long-term viability of the business. 
• Provide leadership and direction in operations, leading the team to deliver on respective business targets and improve the region's overall performance. Identify, evaluate, and track staff development needs and performance within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity. 
• Review individual team members' performance and complete appraisals using employee performance appraisal procedures and time schedules

Requirements
Education: 

• First Degree in related  discipline
• Possession of a post graduate degree in a relevant discipline will be an added advantage
• Fluent in English and language of country preferable

Experience:
Minimum of 12 years working experience which includes:

• Senior management track record of 3 years or more
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• 3 years’ experience  in relevant industry/sector (FMCG/Telecommunications/Retail Banking/service industry context)

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 17th January, 2025.