Huawei Technologies Job recruitment, August 2015

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.


Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

We are recruiting to fill the position below:

Job Title: Marketing Public Relations Manager
Location: Lagos
Job Description

• Develop marketing communications plan including strategy, goals, budget and tactics
• Develop media relations strategy, seeking high-level placements in print, broadcast and online media
• Coordinate all public relations activities
• Direct social media team to engage audiences across traditional and new media
• Leverage existing media relationships and cultivate new contacts within business and industry media
• Manage media inquiries and interview requests
• Create content for press releases, byline articles and keynote presentations
• Monitor, analyze and communicate PR results on a quarterly basis
• Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
• Build relationships with thought leaders to grow industry awareness
• Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them

• Proven working experience in public relations required
• Proven track record designing and executing successful public relations campaigns at both a local and national level
• Strong relationships with both local and national business and industry media outlets
• Experience in acting as a company spokesperson; comfortable and skilled in both broadcast and print media interviews
• Exceptional writing and editing skills
• Solid experience with social media including blogs, Facebook, Twitter, etc.
• Event planning experience
• BA/MA degree in Marketing, Advertising, Communications or a related discipline
• Familiar with digital Marketing, Retail Marketing.
• It is better if candidates has worked in Samsung, Nokia, Henieken, Star, P&G, Pepsi,etc

• Responsible for the sales of IT product/service in Nigeria Banking Industry.
• Responsible for customer care and the explore and management of customer relationship
• Realize the target of sales, marketing and payment collection
• Responsible for the establishment and improvement of Brand influence of Huawei and product.

• At least 5 years experience in IT industry, familiar with the products as storage, server, router and switch, etc, the background of sales in financial industry and resources of customer will be highly preferred.
• Experience of working in OEM (e.g, Cisco/Juniper, IBM/HP) or working in the local influential integrators (e.g Weco/Dimension data)
• Proactive style and could work under high pressure and more involvement of working.
• Understand the banking system

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

• Proven working experience as a customer service manager for smart phone
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry's latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

• Ensure the provision of optimal user support on all IT network infrastructure within banking industry customer network.
• Assist in implementing defined work programmes and plans in the area of IT security.
• Assist in performing risk assessments and security scans on banking industry customer’s information systems.
• Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
• Assist in analysing system logs generated by UNIX, Windows, mainframe systems and databases, with respect to security integrity.
• Identify and investigate anomalous log entries and possible implications on security, integrity and performance of banking industry customer’s IT infrastructure. Escalate recommendations to the Manager, IT Architecture and Security.
• Prepare periodic security/risk assessment report and circulate to all relevant stakeholders.
• Liaise with relevant unit/ team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Assist in providing technical support to end users of banking industry customer’s IT network infrastructure organisation-wide.
• Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
• Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
• Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
• Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
• Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
• Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
• Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
• Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
• Liaise with relevant unit/ team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Provide guidance and manage the performance of subordinates (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
• Perform any other duties as assigned by the Manager, Network Infrastructure Support.

• First degree or equivalent in a relevant discipline.
• Minimum of two (2) years relevant work experience.

• Oversee the country maintenance and support in line with banking industry customer’s overall business strategy.
• Assist PD, SDM and IT Infra Manager, in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
• Assist in the definition of banking industry customer’s IT strategy, plans, policies, projects and service levels.
• Keep abreast of global and local best practice as it relates to the unit’s activities.
• Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, funding to achieve the unit/function’s strategy.
• Establish and maintain relationships with key internal and external stakeholders.
• Oversee the implementation of the IT division’s policies and procedures and ensure the overall efficiency of the team’s service delivery.
• Coordinate liaison with the help desk to ensure prompt issues resolution in line with agreed service levels as regards user support (quick turnaround times on logged calls).
• Develop and monitor a proactive maintenance cycle on all applications and ensure regular updates of application documentation.
• Ensure adherence to SLAs by IT vendors.
• Review recommendations of the internal audit function relating to the unit’s policies, standards and guidelines and take action as required.
• Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
• Perform any other duties as assigned by the management team.

• First Degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Eight (8) to twelve (12) years work experience, with at least three (3) years in a managerial role.