Hotel Waitstaff (Males & Females) at Pepe Suites


Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.

We are recruiting to fill the position below:



Job Title: Hotel Waitstaff (Male & Female)

Location: Abijoh GRA, Lagos
Employment Type: Full Time

Job Description

  • The Hotel Waitstaff is responsible for providing high-quality dining service to hotel guests.
  • They ensure that all guests have an exceptional dining experience by delivering attentive, courteous, and professional service.
  • This role requires knowledge of food and beverage service, attention to detail, and a commitment to maintaining cleanliness and efficiency in the dining areas.
  • The Waitstaff will take orders, serve food and beverages, manage guest needs, and maintain a welcoming and polished atmosphere.

Key Responsibilities
Guest Service:

  • Greet guests warmly and provide a positive dining experience.
  • Present menus, make recommendations, and answer questions regarding food and beverages.
  • Take accurate food and beverage orders and relay them to the kitchen/bar.
  • Ensure guest satisfaction by delivering food and drinks promptly and addressing any concerns during the meal.
  • Offer suggestions for wine pairings or special menu items, when applicable.
  • Assist in setting up special events or dining experiences as required.

Table Management:

  • Prepare tables with clean linens, silverware, and glasses before guests arrive.
  • Ensure that tables are properly reset and cleaned after guests depart.
  • Continuously monitor dining areas to ensure cleanliness and guest comfort.
  • Clear dishes and glasses efficiently and without disrupting the dining experience.

Safety & Sanitation:

  • Adhere to all food safety and hygiene regulations, including proper handling of food and beverages.
  • Regularly clean and sanitize workstations, dining areas, and equipment.
  • Report any maintenance or safety concerns to management promptly.

Cash Handling & Billing:

  • Accurately process guest payments using the hotel’s point-of-sale (POS) system.
  • Ensure proper billing, including handling special discounts, promotions, or refunds.
  • Manage guest transactions with professionalism and accountability.

Food & Beverage Service:

  • Understand the restaurant menu, daily specials, and promotional items.
  • Provide knowledgeable recommendations based on guests' dietary preferences or restrictions.
  • Deliver food and beverages in a timely manner and according to hotel standards.
  • Monitor and ensure the quality of food before serving it to guests.

Collaboration & Communication:

  • Work closely with kitchen staff to ensure the timely and accurate delivery of orders.
  • Communicate guest preferences or concerns to the kitchen, bar, or management as necessary.
  • Assist other team members with service duties during busy periods to ensure guest satisfaction.
  • Stay informed about hotel services and amenities to provide assistance to guests if requested.

Qualifications & Requirements
Education & Experience:

  • High School Diploma or equivalent required.
  • Previous experience as a waiter/waitress or in a similar hospitality role is preferred.
  • Basic knowledge of food, wine, and spirits is an advantage.

Skills:

  • Strong communication and interpersonal skills.
  • Attention to detail and a commitment to cleanliness.
  • Familiarity with POS systems and basic cash handling procedures.
  • Excellent customer service skills, with a passion for hospitality.
  • Ability to work under pressure and in a fast-paced environment.

Physical Requirements:

  • Ability to stand, walk, and carry trays of food or beverages for extended periods.
  • Ability to lift up to 25 pounds and bend, stretch, or reach as required for table service.

Additional Attributes:

  • A team player with a positive attitude and strong work ethic.
  • Flexibility to work mornings, evenings, weekends, and holidays as required.
  • Strong problem-solving skills and ability to adapt to varying guest needs or special requests.

Work Environment

  • The Waitstaff role is physically demanding and involves working in a busy, sometimes noisy environment.
  • It requires continuous interaction with guests and colleagues, as well as the ability to handle high-pressure situations during peak dining hours.

Salary
N90,000 Monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline 10th October, 2024.