Hotel Waitstaff (Males & Females) at Pepe Suites
Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.
We are recruiting to fill the position below:
Job Title: Hotel Waitstaff (Male & Female)
Location: Abijoh GRA, Lagos
Employment Type: Full Time
Job Description
- The Hotel Waitstaff is responsible for providing high-quality dining service to hotel guests.
- They ensure that all guests have an exceptional dining experience by delivering attentive, courteous, and professional service.
- This role requires knowledge of food and beverage service, attention to detail, and a commitment to maintaining cleanliness and efficiency in the dining areas.
- The Waitstaff will take orders, serve food and beverages, manage guest needs, and maintain a welcoming and polished atmosphere.
Key Responsibilities
Guest Service:
- Greet guests warmly and provide a positive dining experience.
- Present menus, make recommendations, and answer questions regarding food and beverages.
- Take accurate food and beverage orders and relay them to the kitchen/bar.
- Ensure guest satisfaction by delivering food and drinks promptly and addressing any concerns during the meal.
- Offer suggestions for wine pairings or special menu items, when applicable.
- Assist in setting up special events or dining experiences as required.
Table Management:
- Prepare tables with clean linens, silverware, and glasses before guests arrive.
- Ensure that tables are properly reset and cleaned after guests depart.
- Continuously monitor dining areas to ensure cleanliness and guest comfort.
- Clear dishes and glasses efficiently and without disrupting the dining experience.
Safety & Sanitation:
- Adhere to all food safety and hygiene regulations, including proper handling of food and beverages.
- Regularly clean and sanitize workstations, dining areas, and equipment.
- Report any maintenance or safety concerns to management promptly.
Cash Handling & Billing:
- Accurately process guest payments using the hotel’s point-of-sale (POS) system.
- Ensure proper billing, including handling special discounts, promotions, or refunds.
- Manage guest transactions with professionalism and accountability.
Food & Beverage Service:
- Understand the restaurant menu, daily specials, and promotional items.
- Provide knowledgeable recommendations based on guests' dietary preferences or restrictions.
- Deliver food and beverages in a timely manner and according to hotel standards.
- Monitor and ensure the quality of food before serving it to guests.
Collaboration & Communication:
- Work closely with kitchen staff to ensure the timely and accurate delivery of orders.
- Communicate guest preferences or concerns to the kitchen, bar, or management as necessary.
- Assist other team members with service duties during busy periods to ensure guest satisfaction.
- Stay informed about hotel services and amenities to provide assistance to guests if requested.
Qualifications & Requirements
Education & Experience:
- High School Diploma or equivalent required.
- Previous experience as a waiter/waitress or in a similar hospitality role is preferred.
- Basic knowledge of food, wine, and spirits is an advantage.
Skills:
- Strong communication and interpersonal skills.
- Attention to detail and a commitment to cleanliness.
- Familiarity with POS systems and basic cash handling procedures.
- Excellent customer service skills, with a passion for hospitality.
- Ability to work under pressure and in a fast-paced environment.
Physical Requirements:
- Ability to stand, walk, and carry trays of food or beverages for extended periods.
- Ability to lift up to 25 pounds and bend, stretch, or reach as required for table service.
Additional Attributes:
- A team player with a positive attitude and strong work ethic.
- Flexibility to work mornings, evenings, weekends, and holidays as required.
- Strong problem-solving skills and ability to adapt to varying guest needs or special requests.
Work Environment
- The Waitstaff role is physically demanding and involves working in a busy, sometimes noisy environment.
- It requires continuous interaction with guests and colleagues, as well as the ability to handle high-pressure situations during peak dining hours.
Salary
N90,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail
Application Deadline 10th October, 2024.