Hotel Manager at Complete Hotel Services Nigeria Limited

⏲ Aug 11, 2021, 9:10 AM
⋕ View all Customer Service jobs
⌂ See more jobs at Complete Hotel Services Nigeria Limited

Complete Hotel Services Nigeria Limited (CHS) is a Fresh Innovative Hospitality Solutions Company that focuses on TURN KEY Hospitality Project Management providing solutions and services for the hospitality industry.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Egbeda, Lagos
Employment Type: Full-time

Job Description

The Hotel Manager will be responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
The Hotel Manager would also be required to manage between profitability and guest satisfaction measures.
He / She should be an ambassador for the brand and your hotel.
Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
Work Very closely with the hotel owners and other stake holders.
Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.

Duties and Responsibilities

Oversee the operations functions of the hotel, as per the Organizational chart.
Prepare a monthly financial reporting for the owners and stake holders.
Draw up plans and budget (revenues, costs, etc.) for the owners.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
Act as a final decision maker in hiring a key staffs.
Coordination with HOD's for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Manage and develop the Hotel Executive team to ensure career progression and development.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
Developing improvement actions carry out costs savings.
A strong understanding of P&L statements and the ability to react with impactful strategies
Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and development with strong sales prospects.
Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.