Hotel Jobs in Lagos at Apata & Ascott Limited

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Apata & Ascott Limited, is currently seeking to employ smart and suitably qualified candidate with adequate knowledge of trends and business acumen in Nigeria's hospitality sector, to fill the positions below:

Job Title: Hotel Business Development Officer
Location: Lagos
Duties and Responsibilities

• Servicing and managing existing customers.
• Follow up sales leads and prospects.
• To drive and generate new accounts and establish new customer base
• Ensure total coverage of all assigned customer base to maximize all opportunities on a scheduled basis.
• Conduct occasional market review to ascertain the level of demand for the hotel’s products and services
• Serve as the bridge/intermediary between the hotel and its current market and potential markets.
• Monitor competitors' activities and products towards improving the organization's market share.
• Identity opportunities for improvement in the volume of sales and market share
• Continually improve marketing skills, knowledge and ability
• Identify opportunities for product development and process improvement
• Update regularly knowledge of Larex Hotels International. business, products and services
• Maintain accurate and up-to-date sales data and follow up on outstanding premiums and renewals
• Maintain and develop good relationship with customers through personal contact and monitor feedback
• Assist with other relevant duties as may be assigned towards achieving set sales objectives
• Continually drive existing and identify new markets for the hotel.
• Support with office administrative and marketing functions within the hotel/

Competence Requirements
Core Skills:

• Business intelligence
• Marketing skills
• Collaboration
• Communication & Inter personal

Skills:

• Research & Strategy
• Negotiation & Persuasion
• A deep understanding of marketing principles
• FPC/personal productivity tools - Words for windows, Excel, and PowerPoint ,Mailing Social media marketing/Google
• SEOs

Generic Skills:

• Critical and analytical reasoning
• Creativity/Innovation
• Goal oriented
• Positive attitude and energetic
• Ability to work under pressure
• Resilience Tenacity and Integrity
• Initiative and pro active

Specification/Qualification
Qualification:

• A Bachelor's degree in Marketing, Business Administration or any related field from a reputable institution

Minimum Experience

• Two (2) years experience as a corporate marketer with good knowledge of hospitality industry trends.
• Professional Membership
• Membership of relevant professional association is advantageous

Job Title: Hotel Operations Manager
Location: Lagos
Job Description

• A smart and articulate Business Development Officer with adequate knowledge of trends and business acumen in Nigeria's hospitality sector.

Duties and Responsibilities

• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Inspecting all departments with their respective Manager's for cleanliness, ambienc service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operation
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly meeting with marketing people for enquiry and follow up to gro the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be available on call 24 hours a day to resolve any urgent problems or emergencies.
• Responsible for the overall management of the operation of the hotel.
• Conduct regular operations team meeting with all HOD daily/weekly to discuss routine operational matters, sales targets, Guests feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant/GRM guidance to be taken wherever required.
• Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
• Inspect stores (F & B / Kitchen) to check the stock in hand (quality, per stock leve expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers/Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
• Inspecting all departments for SOP implementation.
• Any other duties assigned.

Competence Requirements
Core Skills:

• Understands customer needs
• Communication
• Team motivation
• Understands hotel financial performance
• Ability to track and measure staff performance
• Ability to create a positive environment
• Delegation skills
• Enforcing standards and procedures
• PC/personal productivity tools - Words for windows, Excel, and PowerPoint

Generic Skills:

• Analytical thinking
• Creativity/Innovation
• Resilience
• Integrity
• Pro-activity
• Ability to work under pressure

Qualification

• Three (3) years experience as an operations manager or similar position preferably in a 2 to 4 Star Hotel.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]

Application Deadline  16th June, 2016.

Interview and Assessment Date  6th June, 2016.

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