Hotel Jobs in Lagos at Apata & Ascott Limited
Apata & Ascott Limited, is currently seeking to employ smart and
suitably qualified candidate with adequate knowledge of trends and
business acumen in Nigeria's hospitality sector, to fill the positions
below:
Job Title: Hotel Business Development Officer
Location: Lagos
Duties and Responsibilities
- Servicing and managing existing customers.
- Follow up sales leads and prospects.
- To drive and generate new accounts and establish new customer base
- Ensure total coverage of all assigned customer base to maximize all opportunities on a scheduled basis.
- Conduct occasional market review to ascertain the level of demand for the hotel’s products and services
- Serve as the bridge/intermediary between the hotel and its current market and potential markets.
- Monitor competitors' activities and products towards improving the organization's market share.
- Identity opportunities for improvement in the volume of sales and market share
- Continually improve marketing skills, knowledge and ability
- Identify opportunities for product development and process improvement
- Update regularly knowledge of Larex Hotels International. business, products and services
- Maintain accurate and up-to-date sales data and follow up on outstanding premiums and renewals
- Maintain and develop good relationship with customers through personal contact and monitor feedback
- Assist with other relevant duties as may be assigned towards achieving set sales objectives
- Continually drive existing and identify new markets for the hotel.
- Support with office administrative and marketing functions within the hotel/
Competence Requirements
Core Skills:
- Business intelligence
- Marketing skills
- Collaboration
- Communication & Inter personal
Skills:
- Research & Strategy
- Negotiation & Persuasion
- A deep understanding of marketing principles
- FPC/personal productivity tools - Words for windows, Excel, and PowerPoint ,Mailing Social media marketing/Google
- SEOs
Generic Skills:
- Critical and analytical reasoning
- Creativity/Innovation
- Goal oriented
- Positive attitude and energetic
- Ability to work under pressure
- Resilience Tenacity and Integrity
- Initiative and pro active
Specification/Qualification
Qualification:
- A Bachelor's degree in Marketing, Business Administration or any related field from a reputable institution
Minimum Experience
- Two (2) years experience as a corporate marketer with good knowledge of hospitality industry trends.
- Professional Membership
- Membership of relevant professional association is advantageous
Job Title: Hotel Operations Manager
Location: Lagos
Job Description
- A smart and articulate Business Development Officer with
adequate knowledge of trends and business acumen in Nigeria's
hospitality sector.
Duties and Responsibilities
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Inspecting all departments with their respective Manager's for
cleanliness, ambienc service readiness, staff grooming & hospitality
culture.
- Monitor the co-ordination between all departments for smooth & efficient operation
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly meeting with marketing people for enquiry and follow up to gro the business.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
- Be available on call 24 hours a day to resolve any urgent problems or emergencies.
- Responsible for the overall management of the operation of the hotel.
- Conduct regular operations team meeting with all HOD
daily/weekly to discuss routine operational matters, sales targets,
Guests feedbacks and action taken for service recovery, and also any
staff issues. Minutes of the meeting to be sent to GM/RGM.
- Ensure SOP implementation in all departments and check the same
during routine operational checks. Consultant/GRM guidance to be taken
wherever required.
- Monitor the purchase/indent/requisitions of each department, the
accounts receivable (collection from debtors) and the accounts payable
(payable to the vendors/suppliers etc).
- Inspect stores (F & B / Kitchen) to check the stock in hand
(quality, per stock leve expiry etc) with the F & B Manager &
Chef.
- Dealing with Suppliers/Vendors for quality products involving
Purchase Manager and providing performance assessment of vendors every
quarter.
- Inspecting all departments for SOP implementation.
- Any other duties assigned.
Competence Requirements
Core Skills:
- Understands customer needs
- Communication
- Team motivation
- Understands hotel financial performance
- Ability to track and measure staff performance
- Ability to create a positive environment
- Delegation skills
- Enforcing standards and procedures
- PC/personal productivity tools - Words for windows, Excel, and PowerPoint
Generic Skills:
- Analytical thinking
- Creativity/Innovation
- Resilience
- Integrity
- Pro-activity
- Ability to work under pressure
Qualification
- Three (3) years experience as an operations manager or similar position preferably in a 2 to 4 Star Hotel.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Application Deadline 16th June, 2016.
Interview and Assessment Date 6th June, 2016
.