Help Desk Officer at Eko Maintenance Limited


Eko Maintenance Limited is a rapidly growing Facility Management company that specializes in maintenance of high rise building facilities with office located in Victoria Island, Lagos.

We are recruiting to fill the position below:



Job Title: Help Desk Officer

Location: Lagos
Employment Type: Full-time
Working Hours: Monday - Saturday (8am-5pm)

Job Summary

  • We are seeking a dedicated and organized Help Desk Officer to join our team. The ideal candidate will be proficient in Microsoft Office and possess excellent customer service skills.
  • In this role, you will coordinate activities between the helpdesk and operations department, support the Technical Manager with communications and documentation, and handle various administrative tasks within the Operations department.
  • Additionally, you will be responsible for monitoring follow-up and feedback systems and ensuring timely dissemination of information to clients and contractors.
  • This position requires strong organizational abilities and effective communication skills to ensure efficient and timely support.

Key Responsibilities

  • Microsoft Office Proficiency:Utilize Microsoft Office tools efficiently for various tasks and documentation.
  • Administrative Responsibilities:Manage administrative tasks within the Operations department.
  • Monitoring Systems:Monitor follow-up and feedback systems to ensure timely responses and actions.
  • Information Dissemination:Ensure timely and accurate dissemination of information to clients and contractors.
  • Customer Service:Provide excellent customer service to clients and contractors.
  • Coordination:Coordinate activities between the helpdesk and operations department to ensure smooth workflow.
  • Support Technical Manager:Assist the Technical Manager with exchanging emails, letters, reports, and other communications.

Qualifications

  • Education: Bachelor's Degree (BSc) or Higher National Diploma (HND) in a relevant field.
  • Experience:1-2 years of experience in a helpdesk or similar support role.
  • Strong organizational and multitasking abilities.
  • Effective communication skills, both written and verbal.
  • Ability to work well in a team and coordinate with multiple departments.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Excellent customer service skills.

Salary
N100,000 - N120,000 Monthly.

 

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the e-mail