Head of Operations at Tempkers Limited

⏲ Nov 9, 2020, 2:44 PM
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Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Garki, Abuja

Responsibilities

Increase profitability, revenue and growth of the company.
Increase in productivity of the company - Turnaround time, accuracy and income.
Cost-effectiveness and management of company resources.
Involved in the development of new outlets in line with expansion plans
Serves as company’s first level compliance officer
Periodic customer satisfaction survey.
Periodic reporting of work activities to management.
Coordinate departmental activities and ensure staff efficiency is at optimum.
Monitor and evaluate team members performance and effectiveness at work.
Ensure supervision and training of staff to ensure set targets are met
Staff development and management – Timely performance reviews.
Responsible for the monitoring and supervision of the company’s departmental heads.
Providing on-the-job training for all staff.
Improve customer service delivery within the organisation
Responsible for planning, directing and co-ordinating operations and administrative functions.
To be responsible for the company’s day-to-day operational activities.
SOP development – Periodic review and update of SOPs.
Monitor adherence to SOP and Quality assurance standards.
Business and strategic direction for the organisation.
Develop service level agreement between the various departments.