Guest Service Agent at the Bible Society of Nigeria

The Bible Society of Nigeria is a member of the United Bible Societies (UBS), a global fellowship of Non-Denominational Christian organization whose primary mission involves translating the Holy Scriptures into languages people can read and understand as well as production and distribution of the scriptures in various forms to meet the different needs of people. It also organizes life transforming programmes to engage people with the scriptures and raising of funds for its activities

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Ibadan, Oyo
Employment Type: Full-time

Key Responsibilities

• Manage all customers enquiries and needs efficiently, monitor and resolve all complaints and provide all required information such as room rate and directions and assist all in registration process
• Determine and ensure compliance to all key control policies by the guests.
• Coordinate and assist Housekeepers and Food & Beverages unit in all services to guests and maintain knowledge on all emergency procedures and manage room availability efficiently
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.
• Liaise with the Porter to always ensure proper check-in and check-out of guest.
• Evaluate everyday status of the guest house and coordinate with the various units such as Maintenance, Security, Laundry, and Food & Beverages to ensure optimal level of guest satisfaction
• Work with the Maintenance Unit to ensure the rooms and other facilities of the guest house perform optimally and all noticed faults are promptly resolved within the time limit.

Qualifications

• Minimum of OND, other relevant professional certificate will be an added advantage.
• Minimum of 2 years cognate experience.

Personnel Specification:

• Must have strong social competences and must be amiable,
• Must possess an excellent presentation and persuasive skills.
• Must be assertive.
• Must have an excellent interpersonal relation and listening skill,
• Must have an excellent knowledge of BGHRDC’s values, policies standards

How to Apply
Interested and qualified candidates should send a neatly typed Application Letter, Curriculum Vitae, and photocopies of Credentials to: vacancy@biblesociety-nigeria.org using the Job Title as the subject of the email.
Or
Apply in writing to:
The Chairman,
Bible Guest House Research & Development Centre GTE,
Adebowale House,
150, Ikorodu Road,
Onipanu, Lagos State.

Note: Only shortlisted candidates will be contacted

Application Deadline  25th October, 2022.