Graduate Customer Support Co-ordinator Vacancy at Spectrum Forwarding & International Logistics Limited

Spectrum Forwarding & International Logistics Limited have been practicing Logistics business since year 2004 and was incorporated and registered in Nigeria on the 29th December, 2009 with Corporate Affair Commission. Spectrum Forwarding & International Logistics Limited is recruiting to fill the position below: Job Title: Customer Support Co-ordinator Location: Lagos Key Responsibilities

• Ensure an efficient and effective Customer Support process whilst maximizing sales and profit potential.
• Interface with customers and actively progress orders to ensure stated levels of Customer service are achieved.
• Act within the Company as the 'voice of the customer' to ensure that their needs are expressed to all relevant parties.
• Liaise with all departments to ensure stated customer service levels are met.
• Control Loan Stock documentation to ensure all customers and sales needs are met where necessary.
• Provide product warranty control to allow cost effective savings where possible.
• Provide Service Centre support to allow development of the Global Support strategy.
• Develop and implement new customer support processes to continually increase effectiveness of the department and increase customer service levels.
• Establish and maintain departmental procedures to ensure maximum quality performance.
• Maintain good general housekeeping - Tidy workplace and prompt handling of paperwork and goods.
• Ensure customer accounts are maintained up-to-date with all relevant details required. These include quotations, contracts, sales orders, contact / address details etc.
• Provide to customers all necessary documentation on-time, accurately and in the correct format to maximize the opportunity for winning orders.
• Ensure orders are progressed from enquiry to delivery.
• Support implementation of strategic and operational requirements within the Customer Support Department.
• Ensure compliance with all Health and Safety requirements.
• Ensure compliance with all Quality Management System requirements.
• Provide a proactive and effective interface with Customers, Freight Forwarders, Customs and Excise and all other resources to ensure that customer needs are met where possible and goods are delivered on time.
• Track all quotations and provide regular summaries of quotations, orders and sales for customer accounts.
• Process, clean and amend sales orders, shipping and export license documentation, including contract acceptance management to ensure that, where possible, both internal and external customer needs are met.

• Bachelor Degree in Customer Business Management, Foreign Trade (or relevant field)
• Minimum of 2 years of experience in customer service or fresh graduates with outstanding results will be considered.
• Excellent organisational skills and ability to meet deadlines and work under pressure.
• Highly self-motivated and the ability to work without supervision.
• Flexible as some out of hours working may be required.
• Experience in a Customer Service related role and the ability to demonstrate competence to successfully carry out the requirements of the role.
• Effective team player with excellent interpersonal skills and ability to communicate politely, confidently and persuasively with a wide variety of people (internal and external), up to very senior levels.
• Able to undertake all activities in a disciplined and professional manner.
• Prepare for, attend and contribute actively to meetings as required, and take all follow-up actions in agreed timescales.