Graduate Call Center Agents Recruitment at Workforce Group, 15th July, 2019

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Workforce Group - Our client, is currently recruiting suitably and qualified candidates for the position below:     Job Title: Call Center Agent Location: Lagos (Island and Mainland) Job Description

• He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.

Requirements

• One or two years’ experience working in a related job role.
• Must be resident in Lagos.
• HND/BSc in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills
• Must be Fluent in English and one other Language

Perks:

• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types

Remuneration Attractive Basic pay and other benefits       How To Apply Interested and qualified candidates should: Click here to apply   Application Deadline 25th July, 2019.

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