Front Office Manager Vacancy at Bolton White Hotels & Apartments, Abuja
Bolton White Hotels & Apartments is a leading firm in the
hospitality industry. We are dedicated to ensuring the comfort of our
guests. Our luxury accommodation in the heart of Garki and Wuse zone 7
in Abuja offers unparalleled guest services. Bolton White Hotels &
Apartments is superbly placed to cater for guest service requirements;
ensuring guest stay is both pleasant & unforgettable, we
combine the
experience of our team which represents a breadth and depth of
expertise that is unmatched, and we believe our people are the
cornerstone of our success. We are committed to making our place a great
place to work and provide the foundation for building successful
careers. If you share our passion for delivering unequal hospitality
service where details matter, apply today to join our team.
We are recruiting to fill various positions below:
Job Title: Front Office Manager
Ref: BWHA15/04/FO
Location: Abuja
Department: Front Office
Reports To: General Manager
Position Overview
- Manage the daily running of front office operations, managing
the staff and the daily activities and dealing with all issues that may
arise.
Essential Duties and Responsibilities
- Bolton White handbook, the department operation manual and hotel policies and procedures are part of this job description.
- Manage the AM and PM shifts in the front office, making sure all
employees perform the tasks assigned to them and coordinate the front
office activities with other departments.
- Implement and manage all standards relating to areas managed.
Monitor activities of all employees in the front office making sure they
adhere to the guidelines set in the standards of excellence, employee
handbook and hotel policies and procedures, correcting and coaching as
well as training where needed.
- Act as manager on duty for the hotel, dealing with complaints,
problem solving, disturbances, special requests and any other issues
that may arise.
- Aware of any VIP arrivals, special requests and repeat guests.
Check accommodations, making sure any special requests are carried out,
greet them on arrival and escort to room if appropriate.
- Implementing and enforcing financial controls throughout the
front office, helping with control of operating expenses and purchasing.
- Must be fully aware and able to re-enforce all fire-life-safety
procedures. Remain current in all updates with regards to new procedures
and training. Is a member of the hotel's emergency response team.
Ensure staff is fully trained in emergency procedures.
- Inform all front office staff of daily activities, VIP arrivals, group activity etc.
- Must be able to do scheduling, payroll and other paperwork (accounting, HR etc.)
- Must be able to perform any tasks or duties of any employee in the front office.
- Consistently strive to achieve maximum performance. Promote a professional service orientated environment at all times.
- Qualifications to perform this job successfully an individual
must be able to perform each essential duty to a satisfactory standard.
- The requirements listed below are representative of the knowledge skill and/or ability required.
- Perform any other responsible duties as required and directed.
Managerial Responsibilities:
- This position manages Guest Services Representatives, Guest
Relation Officers, Guest Relation Attendant, Bell Staff, Porters, Door
Person and Lobby Ambassador and also supervises other hotel employees
indirectly acting as the manager on duty.
Education and Experience
- A minimum of a B.Sc Degree in Hospitality related field is
required, general education degree, international equivalent, 5 to 6
years working industry experience is required. Experience in a luxury
hotel preferred.
- Previous supervisory/management experience required.
- Previous customer service experience preferred. General computer experience required.
- Hotel management computer systems experience preferred.
Language Skills:
- Must have good knowledge of English, ability to speak clearly
read and write. Must be able to listen or read instructions, memos,
short correspondences and messages.
- Must have ability to write memos, short correspondences or messages. A second language preferred. Mathematical Skills
- Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required.
- Ability to deal with problems in a calm professional manner required.
- Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them.
- Must have good mathematical skills, ability to add, subtract,
divide and multiply six digit numbers with decimals. Ability to work out
percentages and discounts Good understanding of financial documents,
daily reports, P&L accounts and budgets.
- Reasoning Ability
Other Skill Required
Entry Requirements:
- Team management, leadership & team player, A liking for organizational work
- Effective management: delivering profit center profitability, Sales ability
- Adaptability: coping with the diversity of customers and their needs
- Thoroughness, Sensitivity to customers: good relationship skills, Spirit of initiative, Financial awareness
Physical Ability:
- Ability to stand in a confined environment for long periods of time is required.
- Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing duties.
- Must be able to work well under pressure and in emergency situations.
- Ability to occasionally lift up to 50lbs.
Method of Application
Interested and qualified candidates should forward their application letter and resume to:
gm@boltonwhitehotel using the Job Title as email Subject.
Note: This job description in no way states or implies
that these are the only duties to be performed by the employee occupying
this position. Employees will be required to perform any other
job-related duties assigned.
Application Deadline 13th April, 2015.