Front Desk Supervisor at The Blowfish Hotel

⏲ Dec 11, 2024, 8:21 AM
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The Blowfish Hotel - In the heart of Victoria Island, The Blowfish Group brings you the world in one place. Hospitality and leisure, backed by a truly international team of industry professionals. Global standards and the warmth of Nigerian hospitality perfected over time. With our unique approach to servicing, we offer high-end hospitality and leisure carefully tailored with love to suit our customers’ requirements. Our group offers a wide range of services throughout various facilities:

We are recruiting to fill the position below:

Job Title: Front Desk Supervisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

Supervise front desk staff and ensure that they provide excellent customer service
Respond to guests' inquiries and requests in a timely and professional manner
Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
Resolve customer complaints
Train and coach front desk staff
Monitor staff performance and provide feedback
Maintain a clean and organized front desk area
Manage reservations and room availability
Ensure accuracy of billing and payment processes
Monitor and review guest feedback

Requirements

Applicant possesses a minimum of HND/B.Sc from any of the Nigeria-recognized Universities and any related professional course will be an added advantage.
Applicant must have a minimum of 5 years of supervisory experience in a 3,4 or 5-star hotel environment.
Must have excellent interpersonal people and coaching skills
Must have excellent communication and organizational skills.
Ability to maintain a positive, friendly attitude even under high pressure.
Excellent organizational and multitasking skills
Professional attitude and appearance.
Must have a very good knowledge of hotel reservation software like Opera PMS.
Solid knowledge of Microsoft Office
Must be flexible to work a variety of day/night and weekend shifts.
Excellent communication
Must be able to work in a team environment.