Front Desk Officer at Plan International

Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for - and respond to - crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Maiduguri, Borno
Contract Duration: 6 Months

Role Purpose

To ensure that communication between Plan Nigeria and its customers both internal and external are conducted in a smooth and professional manner.
To receive Plan International Nigeria’s visitors and coordinate visits to staff within the office premises.

Dimensions of the Role

Interface between Plan International Nigeria and the public
All Plan staffs
Custodian of Petty cash funds
Processing of mails
Coordinate and organization of the reception of Plan International Nigeria
Area of Responsibility – Maiduguri Office

Accountabilities

Handle all incoming and outgoing calls in a professional manner
Ensure that the front office/reception hall is kept clean and managed in a professional manner.
Receive visitors and directing them appropriately
Prepare Bank Deposit Slips and forwards deposit slip and receipts to the finance department
Receive and deliver to P&C all applications for recruitment purposes;
Provide an interface between correspondences from other organizations and Plan Nigeria
Support in purchase requisition creation and maintenance in SAP
Support in creation of Request for Quotation (RFQ) and solicitation of quotations.
Effect any other duties that may be assigned from time to time by the Admin Coordinator
Receive mails and parcels and ensure that they are appropriately dispatched without delay.
Register all incoming and outgoing calls and mails, and other correspondence
Assist in the provision of logistical support for all meetings, workshops
Management of Petty cash funds disbursement and Replenishing petty cash to ensure cash balances are not exhausted.
Receives Cash and raises receipts (ensure all documents are signed)
Carry out other duties assigned by his/her supervisor.

Key Relationships:

Maintains high contact with the Supply chain Manager and Admin staff at Maiduguri Office
Maintains high contact with Plan Nigeria’s visitors, vendors and service providers
Maintains a fair contact with the finance officer for finance related activities

Technical Expertise, Skills and Knowledge
Essential:

Degree or Certification Business Administration or any related field
At least 2 years working experience in a similar position and with a credible institution
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation.
Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, scanners, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)