First Point Group recruitment for Support Engineers

First Point Group - Our Client in telecommunication background is urgently looking for exprienced Support Engineer to handling and fill the open role we have.   Job Title: Support Engineer Job Purpose We are looking for senior and experienced engineers, with a right Customer Support mindset, proactive approach and right competence to troubleshoot and solve technically complex and network issues. Main Responsibilities include:

• - Project support during implementation.
• - End of Support product CSR handling
• - Handle Hot and critical issues.
• - Perform RCA of Emergencies that occur in RSSA customers.
• - Network Audits.
• - Reduce Long Duration Emergencies.
• - Work as a good team member in a group of highly competent and skilled engineers.
• - Team player.
• - Proactive approach.
• - Assumes work responsibility by being flexible.
• - Able to manage high work load periods.
• - Able to write technical procedures.
• - Suggest improvements in ways of working and ways of cooperation.

• • Hands on experience with various products in the Telecom Management Services (TMS) Domain.
• • At least 5-6 years experience, with in-depth troubleshooting skills on OSS-RC platform.
• • At least 5-6 years of experience in a customer support environment.
• • Ability to independently deal with complicated technical issues and problems.
• • Advanced knowledge of Sybase database, any other database knowledge like Oracle, MySQL would be a plus
• • Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform.
• • Advanced knowledge and understanding of Ericsson’s OMBS implementation and ability to create backup policies of new servers.
• • Advanced knowledge and understanding of Ericsson’s Business Objects implementation and ability to create/modify BO reports for the customer
• • In-depth understanding of the PM functionality of the OSS-RC and its implementation using QNIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes.
• • In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
• • In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc.
• • Advanced troubleshooting skills in RNO related components of OSS-RC
• • Advanced troubleshooting skills on Ericsson Multi-Activation platform (EMA)
• • Advanced troubleshooting skills on Ericsson Multi-Mediation platform (EMM)
• • Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes.
• • Knowledge on various technologies supported by Ericsson. (E.g. UMTS, GPRS, EDGE, WCDMA, GSM etc).

• • An SME who is able to interact with the CNS organization to understand and clarify customer issues and work with PLM organization for advanced troubleshooting and trouble reports.
• • Experience on Customer Support Tools like SMS, KCS, MHWeb.
• • Excellent Communication skills required (Both written and oral).
• • Understand Ericsson's customer support processes, knowledge of Ericsson structure.
• • Highly motivated and good team player.
• • Must have consultative skills, share knowledge.
• • Motivated to mentor and coach team members.
• • Ability to work under strong pressure related to scale of business impact.
• • Ability to develop and give effective presentations within own unit