Field Operations Associate Job Vacancy at One Acre Fund

One Acre Fund is a non-profit social enterprise that supplies financing and training to help smallholders grow their way out of hunger and build lasting pathways to prosperity. We are recruiting to fill the position below: Job Title: Field Operations Associate Location: Minna, Niger Duration: Full-time job Preferred Start Date: October, 2019 Job Description

In 2019, the Nigeria pilot program expanded to serve +500 farmers, with an emphasis on learning what our customers want and how to provide it sustainably
As the Field Operations Associate, you will lead the team responsible for daily interactions with our farmers while creating the strategy to enroll and serve more clients in 2020+.
The Field Operations Associate reports to the Nigeria Pilot Manager.

Specific Responsibilities Strategy & Execution:

You will manage the Field Operations team throughout the annual cycles of sales, deliveries, extension services, and loan collection, while exploring and testing ways to increase the number of clients each team member can support.
You will oversee expansion strategy, exploring program-fit in new areas of Niger State and other states in Nigeria, while engaging local leadership and farmers alike to partner with us.
You will develop the Field Officer training program, from hiring and onboarding to salesmanship, agricultural support, and customer satisfaction.
You will determine goals and oversee data collection and analysis efforts, to ensure that the program is learning the right things from regular interactions with farmers.

Transformation and Staff Development:

You will lead efforts to integrate new technology into the daily work of the Field Team to increase their capacity to manage new and recurring customer needs.
You will invest in the skill-building of the Field Team staff- salesmanship, agricultural knowledge, and pedagogical capabilities- to drastically increase their ability to connect with, educate, and serve farmers.
You will work with the Research and Development team to research and test different interventions, with a focus on understanding what farmers want and how the program can provide those products and services.

Lead People:

Lead a team of ten to fifteen full-time staff, investing in fantastic farmer services, with the chance to grow the team threefold in future seasons.
Directly manage, mentor and develop team leaders to take on increasing levels of independence and responsibility within the team.

Career Growth and Professional Development:

We have a culture of constant learning and we invest in developing our people
You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance
We hold career reviews every six months, and set aside time to discuss your aspirations and career goals
You will help shape a growing organization while building a rewarding long-term career.

Qualifications

We are looking for an professional with 3 years of work experience and a passion for our mission.

Specific qualifications include:

Work experiences in agricultural or startup environments. An ideal candidate played a leading role in the launch of a startup, early stage growth company, or new product/market in an established company. Preferably in West Africa.
Leadership experience in a dynamic working environment, enthusiasm for learning, and openness to feedback.
Experience using GIS software
Collaborate with colleagues from diverse backgrounds.
Language: English required, Hausa preferred.
Ready and able to identify & solve problems as they arise across the program.
Comfortable celebrating failure when it leads to learning and iteration.
Work with quantitative and qualitative information to make decisions in the context of uncertainty.

Compensation