Experienced Center Agents at GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

We are recruiting to fill the position below:

Job Title: Experienced Center Agent

Locations: Bayelsa; Borno; Ogba, Ogudu - Lagos; Port Harcourt - Rivers
Job Type: Full Time

Role Description

The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

Responsibilities

Provide guidance to walk-in customers on product and service offerings
Educate customers and potential customers with information on SLA and delivery timelines.
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Promote and cross-sell company’s products
Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
Serve guests by providing product/ service information related to delivery life cycle, rates and payment.

Requirements