Etisalat Nigeria Job Vacancies for Experienced Personnel
Etisalat's vision is a world where people's reach is not limited by
matter or distance; a world where people will effortlessly stay in touch
with family and friends; a world where businesses of all sizes
can
reach new markets without the limitations of distance and travel.
We are recruiting to fill the vacant position below:
Job Title: Specialist - Tactical Sponsorship
Job Summary
Support the identification and evaluation of appropriate sponsorship targets for Etisalat Nigeria (with focus on the regions)
Principal Functions
- Participate in the planning and coordination of Etisalat's
sponsorship events including preparation of event plans/programmes,
communication plans, media material, venue selection and post-event
evaluation.
- Identify opportunities for Etisalat to participate in local and
regional sponsorship events to enhance Etisalat's brand image and
visibility
- Keep a database of all sponsorship requests received and prepare
periodic reports on the status of all approved sponsorship events
- Conduct analysis using identified parameters to determine the return on Investment on all sponsorship events for Etisalat
- Liaise with relevant agencies to ensure effective execution of all
sponsorship activities geared towards enhancing Etisalat's brand image
and visibility.
- Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager, Sponsorship.
- Ensure creation of adequate advertising opportunities within
identified sponsorship targets in order to enhance Etisalat brand
promotion, recognition and popularity
- Implement regional sponsorship programmes and plans in line with agreed procedures and guidelines
- Liaise with the Communications and Merchandising teams to ensure adequate visibility of all sponsorship events.
- Ensure the proper implementation of developed business cases/propositions for identified opportunities for sponsorship.
- Perform any other duties assigned by the Manager-Sponsorship
Educational Requirements
- First degree in any relevant discipline.
Experience, Skills & Competencies
- 3-5 years post-NYSC work experience.
- Ability to stay calm and work under pressure in a busy environment.
- Good planning, organising and controlling skill.
- Excellent relationship management skills
- Strong negotiation skills
- Strong presentation and time management skills
Job Title: Head - IT Business Office
Job Summary
- Responsible for the governance and management of the demand pipeline
and act as primary partner for the business functions to capture,
structure, align and plan accepted business demand and match this demand
with the IT supply functions' capacity. Ensure consistent capturing and
prioritization of the demand on IT and regular alignment and
prioritization of demand. Support the annual planning cycle with
estimation of the demand based on known drivers. Manage regular
communication channels and fora related to the day to day operations
between business units and Technology Services.
- Has responsibility for conducting reviews on IT performance on
overall service delivery and incidents management and for ensuring
business value is consistently and satisfactorily delivered from an
operational delivery standpoint. Coordinate the activities of the
Change Control Board (CCB)
Principal Functions Strategic/Tactical
- Strong business partnering by working closely with senior leaders in
order to develop an IT agenda that closely supports the overall aims of
the business units.
- Govern all delivery partners (ITO and others) in the discharge of their service delivery obligations.
- Understand pattern of business activities and the underlying drivers
& take appropriate actions in order to keep IT budget & costs
within approved limits while meeting Business requirements on time,
minimizing delivery risks & at the required quality
Operational
- Coordinate the activities of the CCB.
- Demand & Business Relationship Management
- Govern and manage the demand pipeline whilst matching this demand
with the IT delivery capacity. Negotiate, schedule and prioritize
requests in the most efficient manner through the optimal deployment of
IT resources, impact of business performance and strong focus on
customer satisfaction
- Ensures timely and accurate reporting of all IT demand related
issues to senior management and key stakeholders. Develop KPIs for
Demand Management as well as dashboards and regular reports to create
transparency and tracking of change requests and projects
- SPOC for all new business requests, responsible for analysing and
determining the fulfilment team for any service requests. Ensure
business requests support the achievement of business goals.
- Provide, maintain, and regularly publish a consolidated view of all
the requests or demand made to IT for visibility and to provide insight
for decision making on resource allocation and other planning purposes
- Responsible for collating / consolidating capacity and other resource requirements to ensure business requirements are delivered
- Define and maintain the IT Service Catalogue. Agree OLAs with
internal customers and ensure alignment with the SLAs agreed with
delivery partners
- Identify and manage the risks related to delivery capacity and
capability of current and forecasted demand. Produce solid forecasts
that guarantees the continuance of business activities.
- Ensure the voice of the customer is reflected in all projects and
initiatives delivered by IT. Continuously engage with the business to
understand business activities that may create IT demand whilst ensuring
communication of progress and improvement initiatives with Customers.
Assist in providing actionable, proactive insight that drives IT
Organizations business decisions, escalating customer issues, driving
and defining specific action plans with the relevant departments to
achieve speedy issue resolution. Support in spotting and managing any
service-impacting risks.
- Attend and participate in the CE customer forums, CEO Roadshows, and
other similar platforms. Organize periodic Internal Customer Forum
(ICF) with business units/areas to review performance, gauge
satisfaction level, understand expectations and negotiate priorities
- Collaborate with other teams and functions on matters related to demand management.
- Business Relationship Management.
- Customer liaison/advocacy - Understand customers' expectations based
on their strategic objectives while delineating expectations that are
driven out of individual behaviour and institutionalizing
customer-centric improvement mechanisms. Foster common understanding
and better synergy between business units and IT
Performance Management
- Drive for the attainment of expected service levels with the
delivery partners (ITO and others) and review performance at periodic
service review meetings;
- Work with D&BRM to ensure that approved changes in expected
service level are captured and addressed during the service reviews;
- Identify and manage risks that might threaten the capacity of all IT suppliers to deliver to expected service levels;
- Define and maintain quality measures to guide and drive measurable improvements in IT service delivery;
- Conduct post implementation reviews on CSIs implemented till closure.
- Review and analyse service level performance reports and ensure the
right insight and recommendations on underperforming services levels are
brought to the fore. Ensure concerns / deviations from expected
performance levels are identified and appropriate actions taken in the
CSI plan;
- Liaise with delivery partners and D&BRM team to define and
implement CSIs based on outcomes of performance reports, CSAT (Customer
Satisfaction) surveys, etc. Implement measures / appropriate mechanisms
to track progress towards full implementation of open CSI actions;
- Perform any duties as assigned by the Director, IT Demand Management & Planning.
Educational Requirements
- Bachelor's degree from an accredited college/university preferred.
- Possession of an advanced degree, preferably an MBA, will be an advantage
Experience, Skills & Competencies
- 9 to 12 years of combined work experience in a service management or
IT governance with role no less than half of those in an IT/Telecoms
environment is strongly required.
- At least 3 years experience in a managerial role.
- Strong customer-centric focus.
- Experience in developing planning models is strongly recommended.
- Candidate will ideally have some exposure to IT operations management and good knowledge of IT governance processes;
- Experience with IT financial management, resource planning, task
prioritization, budget / cost control. Strong ability to process data
and extract actionable insights
- Sound knowledge of internal business processes, outsourcing, vendor
management and the mobile telecommunications industry; possesses a broad
based operational perspective and provides solutions for all forms of
business risk;
- Experience in working / negotiating through complex issues and providing alternative solutions;
- Deep knowledge of ITIL is required; deep and demonstrable experience as an ITIL practitioner;
- Highly developed business communications skill (verbal and written),
solid team player, change agent, strategic and creative, excellent
relationship management skills and the ability to drive performance,
consensus from all areas within the company.
How to Apply
Interested and suitably qualified candidates should
Click Here to Apply
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