Etisalat Nigeria Job recruitment, 7th May 2015

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.


We are recruiting to fill the below position:

Job Title: Manager, Field Operation

Location: Kano

Job Summary
Manage and oversee all network operation activities of assigned region, ensure strict compliance to laid down rules guiding change execution and manage the regional field team to effectively oversee all routine and corrective maintenance.

Principal Functions

• Manage the regional access,power and transmission availability; optimise diesel delivery and consumption,spares and consumables to reduced OPEX as well as effective vendor management,contract enforcement, SLA and penalty application.
• Manage quality network growth in assigned region by ensuring there is a good handshake with Etisalat Planning, Implementation and vendors EOT teams.
• Ensure the regional team conduct timely and qualitative PAT programs, RFS and PAC as per the approved company process, as well as on-air announcement once meet the minimum acceptance criteria
• Manage incidence report for top management use, address issues highlighted in the individual cluster weekly report and generate monthly reports to guide management decision making.
• Ensure proper audit, inventory and documentation of all sites active and passive equipment in the region
• Manage the Regional EOT and FMOP bi-weekly and monthly meetings with relevant stakeholders for network availability and team performance improvement
• Develop enhanced programs for effective preventive and routine maintenance for all nodes, network element and seamless/effective capex/Opex replacement project as at when due in the region.
• Ensure FMOP team supervision,spot checks, confirmation and sign-offs of all JCF to checkmate vendor team for effective execution of the schedule accurately
• Manage change requests, faults escalation and resolution and ensure TTs are correctly/accurately closed through the regional field team
• Manage the human and material resources across the region and ensure staff development as well as fostering team work spirit and effective communication.
• Ensure your team perform regular and strict followup with colo outages for effective/timely fault resolution within the agreed SLA and mitigate re-occurring outages as well as any other duties as assigned by the Head, Field Operations.

• First degree in Engineering or a related field

• Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role.
• Control Network Technologies
• Radio Access Technologies
• Delegation / Supervisory
• Influencing and Negotiation
• Communication
• Teaming
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

• Assist in executing the work programmes and plans of Etisalat's youth segment

• Assist in conducting research on new product initiatives/options for convergence targeted at Etisalat's youth market segment and proffer recommendations to the Manager, Youth Market Segment.
• Assist in developing concepts for promotional campaigns targeted at Etisalat's youth market segment and proffer recommendations to the Manager, Youth Market Segment.
• Assist in conducting research on initiatives for market penetration and market share acquisition for Etisalat's youth market and proffer recommendations to the Manager, Youth Market Segment.
• Participate in product launches targeted at Etisalat's youth market.
• Assist in conducting research on options for customer life cycle extension and proffer recommendations to the Manager, Youth Market Segment.
• Assist with logistics for awareness campaigns, fairs and ad-hoc surveys aimed at promoting Etisalat's products and services to the youth market.
• Liaise with the Finance department to ensure payment of third parties where necessary.
• Liaise with relevant units/teams/functions in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Youth Market Segment.
• Perform any other duties as assigned by the Manager, Youth Market Segment.

• First degree or its equivalent in a relevant discipline.

• Three (3) to five (5) years relevant work experience.

• Increase shareholders value by optimizing financing structures and cost,instituting and maintaining prudent and professional management of all projects, financial and currency risks; liquidity to optimize funds, cost,earnings and cash availability and treasury operations systems and structure.

• Maintain external relationships and etworks that increase the image, standing and effectiveness of the organization i.e. with local and foreign banks, credit rating agencies, CBN, SEC, NSE and the government to ensure long term financial viability
• Develop and implement strategies that meet the company's financing needs while supporting achievement of financial objectives, including minimization of financing expense.
• Manage various activities related to the management of corporate cash, borrowings and investments, maintenance of banking relationships.
• Ensure compliance of the company treasury activities with the company policy and in line with local constraints
• Develop and implement treasury policies and ensure proper relationship management with banks
• Lead the execution of financing, acquisitions and joint ventures on behalf of Etisalat
• Evaluate business scenarios based on quantitative analysis provide strategic financial analysis and advisory services on industry trends, market conditions and macroeconomic trends and forecasts
• Carry out research on current trends incorporate financing and develop tools to evaluate business case projections
• Analyse and seek ways to improve capital structure
• Maintain relationships with financial institutions other service providers such as investment banks, legal and accounting firms as required
• Liaise with all levels of management to gather, analyse, summarize and prepare recommendations regarding financial plans, acquisition activity, new business planning, trended future requirements, government requirements and operating forecasts as well as the evolution of GSM
• Support the development and maintenance of system projects to support and manage cash flow on a global basis, and to improve available cash flow and banking information.
• Manage balance sheet/financial structure to meet international efficiency norms and the Group's gearing strategy compliance

• First degree in a relevant discipline from a recognized university.
• An MBA or relevant post graduate/ professional qualification (CIMA, CFA, ACCA, ICAN, etc)

• Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role
• Cash Management
• Investment Management
• Financial Systems Knowledge
• Influencing and Negotiation
• People Management
• Accountability
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

• Drive the Etisalat Nigeria Digital Business, i.e. data and digital services in the areas of Digital Content, Value Added Services (VAS), and Mobile Advertising, in line with the corporate strategy.
• Responsible for ideation, evaluation, piloting, product development, partner development, launch, in-service delivery and P&L for these products.

• Lead the Digital Services Business with respect to product portfolio, revenue performance, asset investments, customer experience, channel strategy through effective use of partners, people, systems and processes
• Develop the strategy and road map for Digital Business product portfolio to include acquisition of, deployment of and marketing of products to meet financial and other strategic objectives of the business
• Responsible for the identification of mobile data monetization opportunities and the development of winning commercialization strategies
• Ensure competitiveness of the portfolio of products to enable support of core businesses against competition, in order to become a leader in Digital Business Services
• Responsible for driving an operating model that delivers strong business value from Digital Business Services - The successful person will be able to assess what is possible and profitable, identify untapped opportunities and align activities to capture this value
• Keep abreast of global and local best practice as it relates to advances and development of Digital Services.
• Establish and maintain relationships with key internal and external stakeholders, notably the content producer community
• Contribute to corporate business planning as a member of the senior management team
• Oversee the design, delivery and in-life management of propositions (incl. as add-on products and standalone services) for Digital Media to optimize/improve adoption and drive increased revenue and value share
• Oversee the implementation of all projects related to the development of Digital Services and ensure timely completion against clearly defined plans/compliance to quality standards
• Oversee activities that will support the acquisition and retention of Digital Services subscribers.
• Establish and drive an optimal framework/business model for partnering to deliver on business objectives and targets
• Contribute to the overall commercial product strategy and operating plans;
• Own annual digital business operational plan and contribute at both high and detailed levels in the development of comprehensive business cases for all related product initiatives;
• Monitor and control the budgetary, personnel, operational and material resource needs of the Digital Media unit to optimise performance, morale and enhance productivity;
• Accountable for managing the risks associated with operational delivery and product portfolio;
• Prepare/compileagreed periodic activity and performance reports for the attention of the Chief Product and Information Officer as well as the Executive Management Team;
• Manage team with diverse mix of skills, ensuring strong employee engagement in line with corporate objectives
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Perform any other duties as assigned by the Chief Product and Information Officer

• Bachelor's degree in a relevant discipline from an accredited college/university preferred.
• Possession of an advanced degree, preferably an MBA, will be an advantage

• Twelve (12) to Fifteen (15) years work experience, with at least four (4) years in a senior management role in a multinational organization.
• Significant experience within the Telecom industry expected.
• Strong previous experience in managing cross-functional teams and cross-functional responsibilities, managing business units and delivering against key result indicators.
• Previous experience as an organizational change agent desired;
• Experience with financial management, resource planning, and task prioritization, budget / cost control.
• Strong ability to process data, extract actionable insights and drive timely execution;
• Strong commercial orientation and expertise in the execution of a variety of business models is required
• Previous experience and capabilities in leading strategy and/or operational teams;
• Experience in working / negotiating complex issues, conflict resolution and providing alternative solutions; The successful person in this role will have a track record as a change agent that can combine strategic vision with the knowledge and discipline to make things real;
• Demonstrable abilities in people and general management, product portfolio management, negotiation skills; strong can-do attitude, flexible and pragmatic thinking and result-oriented;
• Highly developed business communications skill (verbal and written), solid team player, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company;
• Strong customer-centricity, risk management, and experience developing planning experience

• Responsible for implementing an effective and efficient warehousing system to support the logistics and supply chain requirement.
• Regularly update and implementation of central warehouse operational procedures(physical/system process).
• Ensuring compliance by third party Logistics/Warehousing service providers with SOPs.

• Monitor warehouse operations across the nation.
• Provide support for inventory and system data upload.
• Oversee timely redistribution of warehoused items.
• Monitor and supervise on-going warehouse expansion projects.
• Ensure that stock transactions are regularly updated on the Oracle inventory system
• Manage the relationship with third party logistics / warehousing service provider
• Ensure that warehouse procedure are adhered to by third party (MDS)
• Interface with external customers, supply chain and other regions
• Maintain proper arrangement of stock in the warehouse.
• Conduct impulse sport check of stock and other warehoused materials.
• Ensure an up to date stock count and prompt reconciliation
• Oversee delivery and replenishment of stock in sales shops and outlets.
• Ensure availability of Point of Sale materials in all new and existing regions of operations.
• Carry out reverse logistics of stock, sales material and POS (point of sales material) across regions
• Ensure proper distribution and redistribution of stock across all regional warehouses

• First degree or equivalent in a relevant discipline.
• Postgraduate/professional qualification in a related field will be an added advantage.

• Three (3) to five (5) years work experience, with at least one (1) years in a supervisory role.

• Serve as the principal legal officer in the formulation of Etisalat's legal, corporate, business, commercial and investment policies and other strategic matters by providing legal opinion to protect its interests and mitigate risks.
• Oversee the Legal Services Division and guide its personnel and activities to meet Etisalat's overall corporate goals and objectives.

• Oversee the articulation of the departmental strategy in line with the overall corporate strategy
• Demonstrate ownership of and communicate the department's strategic direction and objectives to all staff.
• Provide legal inputs in the formulation of Etisalat's business and investment policies.
• Advice on telecoms matters with respect to relevant regulatory matters and liaise with Regulatory and Corporate Affairs or other relevant departments of Etisalat as required.
• Coordinate the execution of the department's work programs and plans.
• Establish professional litigation and legal opinion management processes, policies and procedures to ensure consistent and prudent legal advice and action.
• Communicate the activities and achievements of the division to all relevant stakeholders.
• Champion the definition of the division's processes, policies and procedures.
• Continually review and assess the effectiveness and efficiency of the department's policies, procedures and processes and identify improvement opportunities.
• Keep abreast of local and global best practices and make recommendations to the Chief Executive Officer on how this impacts the department's role.
• Prepare and monitor the annual budget for the Legal Services division and take corrective actions in case of any variation.
• Provide legal advice to the Board of the Directors and its various committees including the Executive Committee as required.
• Co-ordinate the handling of litigation by and against Etisalat and advice Management/Heads of Departments on likely litigation cases.
• Liaise with external legal counsels and consultants as required on litigation matters involving Etisalat.
• Interpret local laws, regulations, directives, and decrees affecting Etisalat, and render advice where required to Senior Management and relevant user departments.
• Advise on new laws or amendments to existing legislation.
• Ensure proper coordination between the legal function and other user departments with respect to contracting with suppliers, vendors and 3rd parties ensuring that the interest of the organisation is adequately protected.
• Provide leadership and guidance to direct reports.
• Oversee and coordinate the day to day activities of the division and ensure alignment with the overall goals and objectives of Etisalat.
• Coordinate the preparation and compilation of agreed periodic activities and performance reports for the attention of the Chief Executive Officer.
• Review and authorise key expenditures/transactions of the division in line with approved authority limits.
• Perform other duties as assigned by the Chief Executive Officer.

• First degree in law.
• Postgraduate/relevant professional qualification will be an added advantage.

• Twelve (12) to fifteen (15) years work experience with at least four (4) years at senior management level.
• Minimum of ten (10) years experience at the bar.
• Good understanding of the telecoms business and telecoms regulations.
• Excellent written and communication skills
• Ability to provide advisory services to the Board and Executive Management
• Ability to lead and work within a multi-disciplinary setting to achieve consensus
• Must be detail-oriented, flexibility, creativity and objectivity at all times.
• Telecoms Regulations
• Legislation and Compliance
• Legal Contract Drafting
• Conflict Management and Dispute Resolution
• Communication
• Decision Making
• Leadership and People Management
• Strategic thinking
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

• Lead the finance operations team in managing and controlling company-wide expenditure/payment cycle as well as manage commitments/liabilities recognition process
• Identify gaps in developing finance related policies and processes, ensure sufficient /finance customer management system while safe-guarding company assets

• Provide leadership in guiding finance operations staff and other internal stakeholders on periodic internal and external audits and other statutory and regulatory requirements
• Establish and manage effective relationships with key internal and external stakeholders
• Provide input into the development and implementation of of companies strategic projects
• Keep abreast of local and global best practices as it relates to the unit's activities.
• Identify and develop required resources (personnel and others) to achieve the unit's goals
• Continuous review of the units activities, recommend improvement initiatives and implement approved initiatives to ensure enhanced performance for the team
• Proactively manage company's financial risks and safeguard company's asset
• Develop, review and monitor financial procedures and controls in the light of identified risks and gaps
• Demonstrate applicable working knowledge of NCC, NOTAP, CBN rules and regulations pertaining to the telecommunications industry
• Coordinate an effective customer (internal) and supplier relationship management
• Coordinate and ensure team's performance within the period end reporting timelines based on group's directives and guidelines
• Make informed decisions from analysed data to facilitate operational efficiency
• Coordinate the development of an effective reporting system to ensure prompt preparation of reliable information for decision making by top management
• Review and monitor enhanced financial transaction posting process to ensure company's financial and information is of agreed quality and integrity
• Coordinate the planning and management of corporate income and state taxes (deduction, account analysis, reconciliations and periodic remittance)
• Develop and ensure compliance with approved internal controls to ensure the integrity of the general ledger vendor's sub ledgers and the accrual process
• Coordinate the management and reconciliation of supplier account in the system
• Provide support to the various business divisions and regions on financial issues and maintain commercial relationships with external stakeholders
• Develop department service level agreement and review reports on key performance index
• Ensure the provision of top class finance customer service for all internal and external clients
• Review, develop and monitor implementation of best practice finance processes and policies
• Ensure compliance with Etisalat policies and processes IFRS, IAS, GAAP
• Carry out other activities as instructed by the Director, Finance Operations

• First degree in a relevant discipline from a recognized university.
• An MBA or relevant post-graduate/ professional qualification CIMA, CFA, ACCA, ICAN, etc)

• Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role
• Financial Accounting/Reporting
• Receivables Management
• Cost Accounting
• Leadership and People Management
• Business and/or Financial Acumen
• Industry Knowledge
• Delegation/Supervisory
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus