Etisalat Nigeria Job Recruitment, November 2016 - Updated
Etisalat's vision is a world where people's reach is not limited by
matter or distance; a world where people will effortlessly stay in touch
with family and friends; a world where businesses of all sizes can
reach new markets without the limitations of distance and travel.
Etisalat is recruiting to fill the job positions below:
Job Title: Analyst, Sales Admin Support
Location: Abuja,NG
Job Summary
- Provide administrative support to the enterprise sales function.
Principal Functions
- Assist in the coordination and follow up on customer service requests (e.g. quotation preparation and billing inquiries).
- Liaise with appropriate/relevant unit/team/function to process customer applications.
- Assist in conducting research to profile customers and identify consumer behaviour.
- Maintain accurate records of data gathered from research.
- Perform administrative and clerical tasks for the enterprise sales division.
- Collate and prepare appropriate daily, weekly and monthly
activity and performance reports for the attention of the Manager,
Enterprise Sales.
- Perform any other duties as assigned by the Manager, Enterprise Sales.
Educational Requirements
- First degree or its equivalent in a relevant discipline.
Experience,Skills & Competencies:
- Minimum of one year post NYSC relevant work experience.
Job Title: Analyst, Sales Admin Support
Location: Port Harcourt,NG
Job Summary
- Provide administrative support to the enterprise sales function.
Principal Functions
- Assist in the coordination and follow up on customer service requests (e.g. quotation preparation and billing inquiries).
- Liaise with appropriate/relevant unit/team/function to process customer applications.
- Assist in conducting research to profile customers and identify consumer behaviour.
- Maintain accurate records of data gathered from research.
- Perform administrative and clerical tasks for the enterprise sales division.
- Collate and prepare appropriate daily, weekly and monthly
activity and performance reports for the attention of the Manager,
Enterprise Sales.
- Perform any other duties as assigned by the Manager, Enterprise Sales.
Educational Requirements
- First Degree or its equivalent in a relevant discipline.
Experience,Skills & Competencies:
- Minimum of one year post NYSC relevant work experience.
Job Title: Specialist, Health & Safety
Location: Abuja, Nigeria
Job Summary
- Monitor all Etisalat activities in Abuja and other Etisalat
facilities in the Northern states and ensure compliance with Health and
Safety standards, policies and procedures.
Principal Functions
- Assist with the training of personnel on safety response
techniques and general Health and Safety awareness (including fire
drills etc.).
- Assist with the development and implementation of programs to increase personnel safety awareness, discipline etc.
- Participate in Health and Safety walk-throughs and inspections
of Etisalat facilities in Abuja and other parts of the north and ensure
compliance with laid down Health and Safety policies and procedures.
- Escalate all unresolved health and safety concerns and issues to the Manager, Health and safety
- Compile and analyse accident and incident statistics, causes and corrective actions taken on a monthly basis.
- Conduct investigations into all incidents, and ensure implementation of approved actions.
- Review office safety procedures and provide advice on emergency preparedness and incident management.
- Stay abreast of industry Health and Safety updates and provide
input into the update of Etisalat Health and Safety policy as required.
- Attend team/divisional/departmental meetings as required.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Health and Safety
- Perform any other duties as assigned by the Manager, Health and safety
Educational Requirements
- First degree or its equivalent in a relevant discipline.
Experience, Skills & Competencies
- Three (3) to five (5) years relevant work experience.
Job Title: Specialist, Product Marketing
Location: Lagos
Job Summary
- Reporting to the Manager, Product Marketing, you will be
measuring and optimizing customer acquisition costs, carrying out
customer analytics by analysing large sets of acquisition, engagement,
and monetization data, conducting experiments and building predictive
models.
- You will be working closely with the Product Marketing, Brands
& Experience, Business Intelligence and Customer Value Management
teams, helping to drive data-driven decision making, connecting
analytics insights to other parts of the Digital business.
- Ideally, you would be someone who is adept at both thinking
strategically about difficult business problems and using cutting edge
data analytics techniques.
- You should have a track record of translating complex
quantitative data into actionable insights and have communication skills
to engage and influence both technical and non-technical audience all
while having a strong passion for Digital and VAS services.
Principal Functions
- Work with key stakeholders to evaluate ROI for marketing strategies, promotions and other initiatives
- Develop and analyze experiments to increase acquisition and engagement, through alternative marketing channels and programs
- Influence business decisions and marketing strategies through
fact-based data-driven insights and analysis; be a key agent of change
for the digital business strategy and marketing optimization
- Take the lead in finding new opportunities to explore data to
improve the consumer experience, improve the acquisition strategy, drive
incremental revenue and/or reduce costs
- Perform strategic analysis using all available sources of
information (internal consumer data, consumer insights, research data,
industry sources), to support the decision-making process and strategic
direction
- Work closely with other Analytics teams (CVM, BI) to define
segmentation groupings and life-time value metrics, and build propensity
models that predict churn, engagement, and other user behaviours
- Act as go-to expert for quantitative analysis methodology and implementation and application
- Work with other members of the digital media team such as the
product managers and content & partnership team to understand the
product features and content and use this to shape the customer
proposition
- Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Marketing.
- Perform any other duties as assigned by Manager, Product Marketing.
Educational Requirements
- MBA /MS/PhD in Mathematics, Statistics, Economics, Computer
Science, and/or Engineering Sciences. BA/BS level considered for
outstanding candidates
Experience, Skills & Competencies
- 3+ years of relevant hands on analytical experience, preferably in telecoms, gaming, technology or consulting
- Prior business application of quantitative methodologies such as
regression modelling, decision trees, cluster analysis, factor analysis
etc.
- Excellent knowledge of MS Excel including macros, pivot tables, lookups, solver etc.
- Proficiency with statistical software such as SAS, R, SPSS, E-Views, Oracle Data Miner, etc.
- Advanced SQL skills including extensive experience querying large, complex data sets
- Familiarity with a data visualization software package such as Tableau/OBIEE a plus
Job Title: Officer, Legal Services
Location: Lagos
Job Summary
- Provide Legal Services support and advice to Etisalat's regions and ensure the protection of Etisalat's s interests.
Principal Functions
- Assist in the resolution of regional legal matters and advise management on any legal peculiarities of the region.
- Assist in monitoring and studying the impact of new laws,
regulations and legislation that may affect Etisalat's activities or
employees and make recommendations to the Manager, Legal Services
(Regional).
- Ensure that Etisalat's case and legal position in litigation is
adequately represented and associated risks to the organisation are
mitigated.
- Assist in resolution of any dispute by and against Etisalat and manage Etisalat's legal exposure at the assigned region
- Assist in the preparation and review of regulatory dispute resolution submissions at the regions.
- Participate in the set up and maintenance of a database of all
property documents and other related legal documentation in the
regions.
- Ensure safe custody of all litigation/dispute resolution files and documents.
- Assist in implementing the unit's work programs and plans in line with agreed procedures and guidelines.
- Perform any other duties as assigned by the Manager, Legal Services (Regional).
Educational Requirements
Experience,Skills & Competencies
- One year post NYSC work experience.
- Telecoms Regulations
- Legislation and Compliance
- Legal Contract Drafting
- Conflict Management and Dispute Resolution
- Communication
- Decision Making
- Leadership and People Management
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus.
Job Title: Specialist, Technical Architecture
Location: Lagos
Job Summary
- Support the translation of business requirements into a set of
technical specifications for the selection, design and implementation of
fit-for-purpose IT Solutions.
- The Technical Architect would work with the project office,
testing and other stakeholders to ensure the requirements are delivered
according to best practice standards and in alignment with Etisalat
architecture principles.
Principal Functions
Strategic/Tactical:
- Support the translation of Business Strategy into IT Strategy
- Guide technology decisions, ensuring alignment with business objectives and established architecture principles & standards.
- Support the development and maintenance of the roadmap of IT
initiatives to deliver the target architecture for the realization of
business goals and strategies.
Operational:
- Produce technical specifications and systems integration requirements for IT solution.
- Analyse solution options and articulate justifications / business cases for assigned IT investments.
- Ensure timely, accurate and up to date documentation of the IT landscape.
- Support business process optimization and integration
initiatives, covering enterprise application integration and enterprise
data integration (EAI & EDI) within both internal and external
contexts.
- Provide technical leadership for the implementation and integration of assigned IT projects.
- Ensure all technical documents related to a project are compiled in accordance with IT Architectural Policy and best practices.
- Assist in providing clarity into the definition of test cases for projects.
- Assist in the management of the architecture review board and other IT design groups.
- Support the technology planning team in the definition of
processes and frameworks for managing capacity infrastructure and
application licenses.
- Analyse, review and recommend approval on proposed IT solution design as prerequisite for solution build and implementation.
- Ensure compliance to architecture principles at key development
checkpoints for solutions in development on the one hand and changes to
those in production on the other.
- Evaluate changes to production environment and advice on impact.
- Perform other duties as assigned by the Manager, Solution Architecture.
Educational Requirements
- First degree or equivalent in Computer Science/Engineering, Electrical/Electronic Engineering or other numerate science.
Experience, Skills & Competencies
- Three (3) to five (5) years relevant work experience out of
which the candidate must have worked 2 years as a Solution Architect or
Solution Integrator. Experienced in at least any two of the following
IT disciplines: technical infrastructure, application development,
middleware, database management and operations.
- Good understanding of telecommunication business and technology model.
- Understanding of global acclaimed Architectural frameworks - TOGAF, ZACHMAN, etc.
- Good understanding of domain and relevant technology - telecommunication systems, database, SOA, networking, etc.
- Industry experience in telecommunication is desired.
- Excellent oral, presentation and communication skills.
- Ability to see from and sell to various viewpoints.
- Creative, innovative and pragmatic.
Job Title: Manager, Technical Architecture
Location: Lagos,NG
Job Summary
- Own and drive the process for the analysis and architecting of
multivariate business requirements, translating it into IT solution
requirements and determining how IT solutions' functional and
non-functional components can harnessed/utilized to fulfil these
requirements.
- The focus here should be delivering IT solutions that underpin internal and external stakeholder satisfaction.
Principal Functions
Strategic & Tactical:
- Ownership and execution of the business and technical
requirement engineering process towards the selection and implementation
of fit for purpose solutions.
- Driving the prioritization of interdependent deliverables
related to technical architectures and solutions delivery to ensure
optimal allocation of design/implementation resources to achieve
efficient utilization IT resources.
Operations:
- Guide technology decisions, ensuring alignment with business objectives and established architecture principles & standards.
- Support the establishment and enforcement of architecture
principles and standards through the platform of the Architecture Review
Board and other architecture governance processes. Coordinate the
activities of the Architecture Review Board.
- Review and recommend approval for IT solution design proposals
as prerequisite for solution build and implementation. Validate
compliance to architecture principles at key development checkpoints for
solutions in development on the one hand and changes to those in
production on the other.
- Responsible for business and technical processes
optimization/integration, covering enterprise application integration
and enterprise data integration (EAI & EDI) for both internal and
external contexts
- Support the development and maintenance of IT initiatives
roadmap to deliver the target architecture for the realization of extant
business vision and related strategies.
- Ensure all technical documents related to projects are compiled in accordance with IT Architectural Policy and best practices.
- Support the technology planning team in the production of
capacity plans to proactively meet the demand on the IT organization to
ensure that the business is adequately positioned to respond to
internal/external demand in a consistently efficient and effective
manner.
- Provide technical leadership for the implementation and integration of assigned IT projects
- Responsible for the design of fit-for-purpose solutions to solve
business problems by facilitating design workshops with key
stakeholders with strong emphasis on business value, risk and on time to
value
- Own assigned project technical deliverable and ensure delivery to acceptable quality standard
- Facilitate and oversee the definition and testing of interfaces for systems integration within assigned project
Educational Requirements
- First Degree or equivalent in Electrical/Electronic Engineering, Computer Science/Engineering or other numerate science.
Experience,Skills & Competencies
- Minimum 6 years post National Service work experience, with at least 4 years experience as a Solution Integrator or Architect.
- Postgraduate/professional qualifications in related fields will be an added advantage.
- Knowledge of Architecture methodologies, standards, frameworks and tools (TOGAF, ZACHMAN, UML, etc)
- Experience in working with diverse teams of 3 or more people in dynamic and rapidly changing environments.
- Experience in multiple, diverse technology environments and
domains including technical infrastructure, application
development/management, middleware, database management, and operations.
- Understanding of telecommunication business and technology model/architecture.
- Understanding and experience across the solution delivery lifecycle.
- Experience in planning, building and running telecom BSS/OSS and related platforms are an added advantage.
- Very good problem solving and analytical thinking
- Excellent Verbal, Interpersonal, presentation and communication skills.
Job Title: Manager, Information Security Management
Location: Lagos
Job Summary
- Manage the planning and delivery of the Information Security
program for EMTS enterprise IT network environment covering compute,
network and storage infrastructure, supported application services and
databases and ensure adequate protection is achieved and maintained.
- Oversee end-to-end information security management for the IT
network environment - risk assessments, planning and implementation of
risk mitigation strategies and initiatives in line with best practices,
continuous compliance monitoring and measurement, anchor security
improvement and compliance projects, and interface with internal
auditors, and enterprise risk management on all assurance matters
Principal Functions
Tactical:
- Develop, manage and implement a comprehensive information security program for Etisalat enterprise IT network environment.
- Support the development, enhancement and implementation of a
comprehensive security architecture, policies, standards and processes
and ensure compliance across the IT network environment
Operational:
- Develop and maintain an up-to-date security posture assessment
for Etisalat enterprise IT network environment. Ensure a
satisfactory/acceptable risk rating from independent assessments is
achieved and maintained
- Conduct periodic review of the Etisalat IT network environment
security management framework and ensure it is refreshed and enhanced
in line with industry trends and regulatory requirements.
- Work with business units and other risk management/assurance
functions (Internal Audit & Revenue Assurance) to identify gaps and
non-conformities using risk assessments, business impact analysis,
system vulnerability assessments and penetration tests etc. Develop and
implement recommendations, action plans and strategies to address
identified risks and non-conformities
- Raise the security awareness and education level of Etisalat
employees (through internal bulletins, regular training and on-boarding
for new hires) and IT vendor personnel
- Support security and forensic investigations and compliance reviews as requested by internal or external auditors
- Play an advisory role in application development, acquisition
or delivery projects, to assess information security requirements and
ensure that security controls are implemented as planned throughout the
project life cycle to fulfill these requirements
- Prepare reports for management attention on residual risks,
vulnerabilities and other security exposures, including misuse of
information assets and noncompliance.
- Conduct research, assess new threats and security alerts and
recommend and follow through on appropriate actions to mitigate them
- Support the evaluation, selection and delivery of information security solutions and projects.
- Interface with others teams within and outside the IT department in the process of delivering security solutions.
- Liaise with vendors, suppliers and partners to ensure effective optimization, adoption and delivery of solutions.
- Carry out other activities as instructed by the Head, Information Risk Management.
Educational Requirements
- First Degree or equivalent in Computer Science/Engineering, Electrical/Electronic Engineering or other numerate science.
Experience,Skills & Competencies
- Six (6) to Eight (8) years relevant work experience, with at
least three (3) years in enterprise information security management or
IP networking (planning, support) and three (3) years in a supervisory
role.
- Possession of relevant IT and telecommunication certification including CISA, CISSP, CISM, CEH, ISO27001 etc.
- Broad experience across the IT/network architecture stack
- Good understanding of telecommunication business and technology model.
- Good understanding of business analysis and project management methods.
- Very good conceptual and analytical thinking skills.
- Good interpersonal and communication skills.
Job Title: Specialist, Mobile Broadband
Location: Lagos, Nigeria
Job Summary
- Develop strategic partnerships with relevant service providers
and identify new opportunities to grow Etisalat's mobile broadband
business through innovative services.
- Responsible for strategic plan to effectively optimize the OTT
services benefits to the business and the customers alike through
appropriate package design, advertising campaign development and choice
of the relevant media outlets for the promotion of the products.
Principal Functions
- Responsible for tracking industry trend by reviewing
professional publications and benchmarking state-of-the-art practices to
formulate, implement and maintain industry technology strategies.
- Source for partnerships with relevant service provider to drive
the adoption of data services and market share while keeping abreast of
advancement and global trends in mobile data industry.
- Establish and maintain relationships with key internal and
external stakeholders. Set strategic direction for adequate partnership
with OTT service providers and maintaining such partnerships for optimal
returns to the mobile data strategy of the company.
- Evaluate and maintain effectiveness and efficiency of the
strategic partnerships with relevant service providers pertinent to the
company's mobile data strategies.
- Assist in determining and managing the strategic direction/focus
of marketing communication for approved mobile broadband
propositions-Above The Line (ATL), Below The Line (BTL) and PoSM
(in-store)
- Assist in liaison with the Brands and Communication team to
develop overall communication strategies for Etisalat Nigeria data
strategies as well as support any product related marketing campaigns.
- Provide inputs into yearly data products roadmap and overall
marketing plan. Participate in quarterly performance reviews and changes
based on analysis of internal capabilities as well as market movements-
in line with approved business plans and revenue targets.
- Propose modifications to enhance all data related
products/services to suit customer behavioural changes and assist in
implementing the unit's work programs and plans in line with agreed upon
procedures and guidelines.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Data Service.
- Perform any other duties as assigned by the Head, Data Service.
Educational Requirements
- First degree or equivalent in relevant discipline; industry
certification and/ or postgraduate/ professional qualifications in
related field may be an added advantage
Experience, Skills & Competencies
- Five (5) to eight (8) years' work experience
- 5 years directly relevant work experience; expert knowledge of
industry competitive environment, consumer trends and trade practices;
advanced knowledge of the global technology trend; excellent
understanding of customer mobile data behaviour; excellent understanding
of OTT services and very strong interpersonal skills.
How to Apply
Interested and qualified candidates should:
Click here to apply
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