Etisalat Nigeria Job Opportunities in Abuja, January 2016

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat is recruiting to fill the vacant positions below:


Job Title:  Manager. Technical Support

• Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
• Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
• Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit       

• Manage the conduct of periodic process reviews cross the technical department with user groups
• Periodically review the utilization of processes within technical units.
• Engage with Technical SMT as a business analyst on continuous operational efficiency
• Set up and report on Vendor management Performance periodically, with cross departmental focus
• Provide support on Company QoS Improvement Programs
• Manage all ERM initiatives across the QoS and Technical Support units
• Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
• Support as business analyst for identified process gaps within Technical unit
• Support Technical SMEs in developing identified process across the business unit

• First degree from  a recognised University

• Six (6) to Eight (8)  years work experience with at least three (3) years in supervisory role
• Data Gathering and Analysis
• Process design
• Empowering people
• Growing people
• Team work
• Customer Focus
• Problem Solving
• Communication
• Change Management
• Passion for Excellence
• Integrity

• Provide support in review of review all technical processes within the technical team, measuring suitability and enforce proper utilization
• Provide support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.

• Assist in conducting periodical review of processes across the technical department with user units
• Support Technical SMEs in developing identified process across the business unit
• Provide necessary support for the internal Audit team in conducting audit oversight functions
• Follow up on action points on the Internal Audit and ensure closure across the technical department   
• Conduct continuous alignment of processes with the business strategies
• Support in  periodic reviews on the processes adherence, process KPI monitoring within technical units
• Conduct periodic Process KPI measurement and reporting
• Support as business analyst for identified process gaps within Technical

• First degree in Engineering , Project management or Social Sciences

• Three (3) to Five (5) years post NYSC work experience
• Basic Network Administration knowledge
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus
• Document handling
• Data Gathering and Analysis
• Process design
• Personal Effectiveness
• Problem Solving