Etisalat Nigeria Job for a Graduate Analyst-CVM Outbound

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.


We are recruiting to fill the vacant position below:

Job Title: Analyst-CVM Outbound

Location: Lagos

Job Summary

• Assist in the development, implementation and measurement of customer retention and customer lifecycle management programmes and campaigns through outbound channels aimed at reducing churn and increasing usage across the value bands on the network.
• Develop, implement and measure pro-active and re-active retention programmes to attain and exceed churn targets
• Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound channels
• Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
• Analyze outbound campaign results and propose recommendations to the business base on campaign performance and evaluation
• Monitor customers movements daily across various services such as easylife and homezone with a pro-active usage enhancement campaign aimed at addressing any noticeable decline in various product baskets
• Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary
• Perform any other duties as may be assigned by the Manager, Campaign Management

• First degree or equivalent in a relevant discipline
• Knowledge of campaign management solution within telecoms industry.
• Demonstrable data-mining and analytical skills.
• Excellent understanding of customer data analysis, propensity modeling and segmentation techniques.
• One year post - NYSC work experience within telecoms business environment
• Expert knowledge of competitive environment.
• Consumer trends and trade practices in the industry.