Etisalat Nigeria Career Opportunities 1st November 2014 (http://careers.etisalat.com.ng/)

---

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.


Etisalat Nigeria is recruiting to fill the below position:

Job Title: Manager, High Value Sponsorship & Events
Location: Lagos, NG
Job Summary
Oversee all EMTS's High value sponsorship, events and coordinate approved merchandising activities as required.

Principal Functions

• Keep abreast of global and local best practice as it relates to events management and sponsorship activities.
• Support the identification and evaluation of appropriate sponsorship targets for Etisalat Nigeria
• Establish and maintain relationships with key internal and external stakeholders.
• Work closely with the Head, Events & Sponsorship to define and develop a sponsorship and events strategy for Etisalat high value customers.
• Work closely with the Head, Events & Sponsorship to develop the annual schedule for Etisalat's participation in local and international events including events for high value and corporate customers.
• Identify and evaluate appropriate opportunities for Etisalat's participation in events/ sponsorship initiatives/exhibitions targeted at high value customers aimed at:
• Enhancing its brand visibility; and
• Promoting existing products and services.
• Build business cases for sponsorship and events for high value customers, highlighting estimates of potential return on investment and proffer recommendations to the Head, Events and sponsorships.
• Oversee the distribution of appropriate promotional/gift items to high value customers for goodwill and enhancement of Etisalat's corporate image.
• Provide input into high value sponsorship, events and exhibitions related publications via all channels including the Etisalat corporate portal/website, newspapers, magazines etc.
• Liaise with the Legal division in ensuring proper negotiation and compliance to all relevant contractual agreements.
• Manage inter-functional relations between the unit and various departmental functions to ensure synergy.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the High Value sponsorship unit.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Events and Sponsorships
• Identify and evaluate appropriate sponsorship targets and proffer recommendations to the Head, Events & Sponsorship. Create new business relations and secure sponsorship investments for Etisalat Nigeria
• Ensure creation of adequate advertising opportunities within identified sponsorship targets, in order to enhance Etisalat Nigeria's brand promotion, recognition and popularity
• Review and evaluate all sponsorship requests and proffer recommendations to the Head, Events & Sponsorship
• Implement the Sponsorship team's work programmes and plans in line with agreed upon procedures and guidelines
• Perform any other duties as assigned by the Head, Events & Sponsorship

Educational Requirements

• First degree in Marketing, Communication, Business Administration or any relevant discipline from a recognized university.
• An MBA or relevant post graduate/ professional qualification is an added advantage.

Experience, Skills & Competencies

• Six (6) to eight (8) years work experience with at least three (3) years at supervisory level.
• Previous experience in events and sponsorship management in a corporate environment
• Industry knowledge
• Events and Sponsorship management
• Project Management
• Communication
• Presentation/Facilitation
• Flexibility
• Innovation
• Results Orientation
• People Management
• Stakeholder Relationship Management
• Personal Effectiveness
• Customer Focus
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work

Interested and qualified candidates should:
Click here to apply online


Job Title: Specialist, Performance Management (Human Resources)
Location: Lagos, NG
Job Summary:
Implement Etisalat performance management system and the administration of Etisalat performance management programs ensuring consistent application and transparency.

Principal Functions

• Assist in monitoring the implementation of appraisal review recommendations, especially with regard to career and training issues.
• Upload employee performance ratings.
• Coordinate and Implement quarterly performance incentives.
• Participate in periodic needs-based training on the performance management process for staff organisation-wide.
• Assist in identifying and addressing staff appraisal issues and/or conflicts, including post-appraisal appeals.
• Participate in training needs assessment to address development areas identified during appraisals.
• Ensure staff confirmation are done on time and liaise with verification agencies to resolve all outstanding cases.
• Work with the ERP team to ensure proper implementation and continuous improvement of online performance management.
• Keep track of recent development in performance management
• Perform any other duties assigned by the Manager, Performance Management.

Educational Requirements
First degree from a recognised university.

Experience, Skills & Competencies

• Three (3) to five (5) years work experience
• Performance Management
• Communication
• Critical Thinking
• Monitoring & Administration
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Interested and qualified candidates should:
Click here to apply online


Job Title: Specialist, Online User Experience
Location: Lagos,NG
Job Summary

• The Specialist, Online User Experience is part of the Customer Experience team and is responsible for identifying and prioritising changes to the user experience (UX) through stakeholder and user feedback to ensure that the etisalat.com.ng is competitive and compelling.
• Working within an agile framework we are looking for an individual with an attention to detail whose aims include delighting customers through features and experience. Passionate about growing the online interactions and making etisalat.com.ng the one stop shop for product information and account management
• Principal Functions
• Bring strong creative skills to translate business needs and user goals into practical design solutions
• Create responsive designs for Web and Mobile interfaces appropriate to the user's needs.
• Work closely with cross functional teams to conduct user research, identify pain points, refine user profiles and create task lists.
• Contribute to product requirements and design wireframes and functional prototypes.
• Provide user experience testing, run usability tests, conduct interviews, organize e-satisfaction surveys, and perform other usability assessments.
• Interpret user feedback, and make design decisions based on that feedback.
• Simplify marketing product briefs and frequently asked questions to improve appeal and readability.
• Work closely with social media team to identify methods to optimise messaging across social and online channel to manage seamless execution.
• Work closely with frontline teams to implement contact reduction initiative across traditional channels.
• Own and manage user experience documentation that defines patterns, site architecture and site design specification.
• Conduct regular site audits to effectively manage consistency, accuracy and relevance of content.
• Provide support to ensure brand principles and guidelines are followed in all design
• Post implementation analysis and optimisation recommendations
• Create and manage web in page analytics reporting and competitor analysis to deliver performance objectives to target customer segments.

Educational Requirements

• First degree or equivalent in a relevant discipline.

Experience, Skills & Competencies

• Three to five years as a usability engineer, user experience designer, graphic designer, user researcher, or equivalent title in software design or development
• Knowledge of HTML5, CSS and JavaScript/jQuery
• Experience with both Web and Mobile applications
• Excellent interpersonal and communication skills and the ability collaborate in cross-functional teams
• Analysis & Problem Solving
• A thorough understanding of consumer needs, drivers and issues
• Outgoing, organized, persistent, flexible and able to focus on long term goals.

Interested and qualified candidates should:
Click here to apply online


Job Title: Analyst, Revenue Assurance
Location: Lagos, NG
Job Summary
Undertake initiatives to identify quantify and prevent revenue leakage, reduce cost, increase revenue and minimize loss; with primary focus on strengthening and/or building revenue assurance processes controls.

Principal Functions

• Implementation of revenue assurance best practices across the revenue value chain.
• Implementation and monitoring of single and multi-source KPIs, alarms and reconciliation on the Integrated Revenue Management System.
• Perform root cause analysis on identified revenue assurance issues and follow through to resolution.
• Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
• Facilitate cross-departmental co-ordination of RA activities and prompt escalation of material incidents; Analyze and follow up on RA incidents until resolution as well as definition of measures to forestall future occurrence of such error scenario.
• Have responsibility for the day-to-day operation of Revenue Assurance tool; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
• Perform reviews of service nodes (Mediation, MSC, IN, HLR, GGSN & SGSN etc) to ensure that potential revenue leakages/losses across the streams are proactively identified and mitigated
• Follow-up on reported Revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department, and providing adequate briefs/reports on such to the RA Manager.
• Act as direct point of contact with the Business Segment, IT, Network, Carrier & Wholesale teams and produce monthly Revenue Assurance Reports.
• Undertake constant review of subscriber profiles on the network to ensure completeness, accuracy and integrity of service provisioning and billing.
• Review of Promotions/services offered by the company to individual and corporate customers with a view to ensuring that risks are effectively mitigated.
• Perform varying degrees of cross-platform TTFile/CDR analysis, research and reconciliations using multiple data sources in order to ensure TTFile/CDR transport integrity as well as billing completeness and accuracy.
• Report on and perform value adding reconciliation on Revenue streams such as Postpaid/Prepaid/Roaming/interconnect/VAS/ activity to identify weaknesses, leakages and produce reports to senior management for action.
• Perform validation of third party payment schemes in order ensure compliance with subsisting agreements and ensure completeness, accuracy and validity of transactions, revenue earned and payout figures.
• Perform analysis, research and process documentation of the processes for Revenue assurance and identify necessary control point

Educational Requirements

• Bachelor's degree in Finance, Engineering, IT or other related fields

Experience, Skills & Competencies

• Minimum of 1 to 2 years relevant work experience.
• Relevant Professional Certifications (ACA, ACCA, CISA, OCA, CCNA)
• Advanced PC skills with Microsoft Excel, Access and good knowledge of data analysis/SQL/query tools.
• Good knowledge of architecture and business operations of GSM Networks
• Ability to multi-task effectively
• Excellent, clear verbal and written communication and reporting skills (in English)
• Confident to manage, synthesize and influence in a cross functional environment

Interested and qualified candidates should:
Click here to apply online




Job Title: Specialist, Process Review and Operational Efficiency
Location: Lagos, NG
Job Summary

• Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
• Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.

Principal Functions

• Document and communicate process review reports with identified process gaps to stakeholders and monitor implementation of corrective actions
• Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
• Support the maintenance of quality Management System to promote the organisation's competitive edge
• Ensure the documentation of non-conformities and root causes with correction and corrective actions
• Provide adequate monitoring and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
• Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
• Manage alignment of the policy and process frameworks to deliver stakeholder objectives
• Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
• Identify and mitigate process bottlenecks in order to achieve process efficiency
• Identify and document realistic process controls for tracking and reporting on process performance
• Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Enhance corporate governance through the deployment and maintenance of a robust policy framework
• Liaise with user departments to identify and document required enterprise policies
• Facilitate process awareness trainings and design of workshop materials for internal and external customers
• Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency

Educational Requirements
First degree in numerical sciences from a recognised university.

Experience, Skills & Competencies

• Three (3) to Five (5) years post NYSC work experience
• ISO 9001:2008 certification is mandatory
• Project Management Certification (Prince 2 or PMP) will be an added advantage
• Good communication and presentation skills
• Ability to work in a cross functional team
• Good understanding of the Telecoms environment
• Process Design and Analysis
• Policy documentation and analysis
• Project Planning and Control
• Quality Management System
• Project Management (Governance, Risk and control)
• Problem Solving
• People Management
• Collaboration
• Presentation/Facilitation
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Interested and qualified candidates should:
Click here to apply online







Job Title: Manager, Finance Support
Location: Lagos, NG
Job Summary
Assist with financial forecasting and analysis of various departmental plans and ensure the finance support team is fully integrated with organizational, strategic and operational goals and objectives.

Principal Functions

• Act as member of functional support team located within user functions
• Manage, co-ordinate and control finance support activities and administration within the assigned area
• Integrate divisional finance administration with other parts of the Finance department, by providing input on financial and divisional administrative and managerial matters, and assessing specialist financial services for user functions
• Implement and maintain an efficient financial management system in various divisions, including areas such as project accounting, front-end financial accounting and review, budget preparation and variance reporting/management, financial 3Ps, commercial negotiations in the line, e.t.c.
• Prepare feasibility studies and manage projects
• Provide support to managers and other staff members of the divisions on financial issues.
• Perform any other duties as assigned by Head, Finance Support

Educational Requirement

• First Degree in a relevant discipline from a recognised university

Experience, Skills & Competencies

• Six (6) to Eight (8) years relevant work experience with at least three (3) years in a supervisory roles
• Certified Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc) is an added advantage
• Budgeting
• Financial Systems Knowledge
• Industry Knowledge
• Accountability
• Interpersonal and Communication Skills
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Interested and qualified candidates should:
Click here to apply online










 Job Title: Specialist, Budget Control and Analysis
Location: Lagos, NG
Job Summary
Oversees budget administration and program analysis, examine budget estimates for completeness, accuracy, and conformance with procedures and regulations.

Principal Functions

• Analyse budgeting and accounting reports for the purpose of maintaining expenditure controls.
• Verify that all transactions in the areas of budget control, finance, and accounts are effected in accordance with established regulations, rules, directives and procedures.
• Implement all established budgetary and financial policies and procedures; recommend new ones aimed at improving the operational aspects of the budget and planning office.
• Coordinate various departments for timely completion and reporting of budgeting activities.
• Prepare special analysis on ongoing projects; participate in the development portions of the quarterly rolling plan and annual budget and preparation of return on Investment.
• Provide input into the development of the annual budget and business plan.
• Executes rigorous analyses of operating plans by examining the operational and strategic impact of those activities, including both comparative analysis against other similar activities and ROI analyses.
• Certify the availability of funds, analyse and revise unliquidated obligations to ensure that these remain valid and appropriate.
• Prepare budget analysis (Operating, Capital Expenditures, Projected Profit and Loss, Balance Sheets and Cash Flows)
• Compare prepared budget to actual and determine the variance analysis
• Control and monitor the processing of requests for management approval based on approved budgets
• Analyse various cost control/cost reduction measures
• Carry out other assignments as instructed by the Head, Budget and Financial Planning

Educational Requirements
First Degree in a relevant discipline from a recognised university

Experience, Skills & Competencies

• Three (3) to Five (5) years relevant work experience
• Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc) will be an added advantage
• Budgeting
• Financial Systems Knowledge
• Industry Knowledge
• Accountability
• Communication
• Relationship Management Skills
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work

Interested and qualified candidates should:
Click here to apply online













Job Title: Analyst, Control Room
Location: Lagos, NG
Job Summary
To provide a professional, accurate, effective monitoring of CCTV and other security electronic service and to pro-actively stop theft or vandalization of Etisalat assets in the area of scheme coverage.

Principal Functions

• Operate and monitor the deployed CCTV surveillance system, Building Management System (BMS), Access Control, Fire and Intruder alarm systems and initiate appropriate action when necessary.
• Maintain a diary/record of all occurrences/incidents with sufficient details to enable appropriate action to be taken.
• Observe, monitor, investigate as necessary, and report any irregular or suspicious occurrence and to respond to any incident requiring intervention or Emergency Services if required in accordance with Company procedures.
• To maintain a desk log of actions and incidents including the recording of all incoming telephone calls that require action or attention by others, and making occurrence reports as required.
• Escalate all maintenance issues to appropriate department/unit.
• Generate report of activities of the control room operations.
• Record all incidents in the appropriate format and write concise and accurate incident reports as necessary.
• Undertake staff training as required and receive guidance and instruction from the supervisor when necessary.
• To undertake any other duties or perform any other such tasks or duties which the person is reasonably expected to or instructed to undertake.
• To ensure the security of the control room and all equipment is maintained satisfactorily at all times, which includes access control of all visitors to the control room
• To maintain personal integrity and confidentiality of all information obtained within the control room, at all times, whether written, verbal or by any other means.
• Maintain regular telephone contact with all critical sites/facilities and render a daily situation report
• Respond to distress/emergency calls and escalate where necessary

Educational Requirements
Good first degree - BSc. or HND Degree or its equivalent

Experience, Skills & Competencies

• At least 1 to 2 years work experience as a Security operative
• Must be familiar with the operation of CCTV and other security equipment systems.
• Preferably, should have an understanding of the law related to the use of video evidence and have the skills to apply that understanding to the management of tapes.
• Preferably, should have some knowledge of security work and police procedures for liaison with security operations.
• Working up to 12 hours shift in secure control room environment.
• No problem working with multiple display screens.

Interested and qualified candidates should:
Click here to apply online
















Job Title: Senior Engineer, RF Planning & Optimisation
Location: Abuja, NG
Job Summary
Responsible for the analysis, design, implementation, optimization and enhancement of wireless telecommunications networks in assigned business area.

Principal Functions

• Monitor Radio planning and optimization of assigned BSC areas in accordance with Etisalat guidelines
• Ensure quality of network in assigned area coordinates with all stakeholders from Implementation and O and M to achieve same.
• Participate in radio capacity planning and resource management
• Ensure agreed cell level, BSC/RNC level, and Network level KPIs (2G and 3G) are not lower than defined thresholds
• Lead special projects e.g. technical trials/feature testing
• Ensure accuracy in reporting and presentation of all technical plans
• Assist with the deployment of leading edge technology and solutions as defined and approved by Etisalat
• Work with RF Planning Manager to understand the RF design, cluster definition, customer expectation, and network configuration in assigned area
• Study RF design coverage maps and identify problem areas in terms of coverage, interference, or pilot pollution.
• Perform sanity check on antenna configuration.
• Ensure the methods and procedures handbook on optimization is followed correctly and optimization procedures implemented are consistent with Etisalat guidelines.
• Maintain up-to-date documentation of optimization-related actions; also maintain archives of all collected data.
• Request drive tests, analyze data, and recommend network changes as applicable
• Perform any other duties as assigned by Manager, RF Planning and Optimisation

Educational Requirements
First degree or equivalent in Electrical Engineering, Electronic/Telecommunication

Experience, Skills & Competencies

• Three (3) to Five (5) years relevant work experience
• Advance knowledge of GSM/GPRS/EDGE & UMTS radio planning & optimization tools
• In depth understanding of planning and configuration principles
• Network Planning and Design
• Radio Access Technologies
• Problem Solving
• Presentation skills
• Communication
• Teaming
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Interested and qualified candidates should:
Click here to apply online

---