Etisalat Job in Abuja for an Engineer, Quality Of Service

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Engineer Quality Of Service
Location: Abuja, NG
Job Summary
Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria's annual business plan and long-term strategic objectives
Educational Requirements

• Bachelor's degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline
• Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage

• Between one (1) and two (2) years' directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning
• Strong knowledge of MS Office (Word, Excel, Powerpoint)
• Good knowledge of 2G and 3G technologies
• Excellent communication and reporting skills
• Ideal candidate must also be able to demonstrate:
• Strong technical, analytical and documentation skills
• Good problem solving skills

• Maintain systems to establish standards relating to activities and products
• Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments
• Assist in reporting as necessary on changes in standards and on performance against standards
• Follow up with customers' complaints with the relevant departments until issues are resolved and customers satisfied
• Maintain systems to measure performance against established standards
• Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels
• Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems