Etisalat Graduate Trainee Geek Force 2013

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting for the Geek Graduate Internship Contest.

Job Title: Graduate Trainee - Geek Force
Location: Lagos, NG
Job Summary
The Geek Graduate Internship contest at etisalat will provide an unforgettable opportunity to join the 0809ja team!

Principal Functions

• Are you innovative, customer centric, and techy? Think you have what it takes to work at the coolest, most innovative telecommunications company in Nigeria?
• You can now apply and join the contest to be the next etisalat Geek.
• You will collaborate with Devices team and Original Equipment Manufacturers (eg. Samsung, blackberry etc.)
• After the contest, as a Geek Trainee, you will deliver service and support to customers by assisting with the activation and configuration of mobile devices and applications; you will educate customers through a series of actions, either face to face or over the telephone to help set up devices or resolve issues.
• During the contest you will define, develop and design various plans that will impact on etisalat's business objectives. You will reinforce the brand pillars and strengths.
• You will be required to strategize on the positioning of programs to address the needs of the target market of Smartphone users as well as the youth segment.
• You will define, develop and design various plans that will impact on etisalat's business objectives.
• You will reinforce the brand pillars and strengths.

• Minimum of a first degree required; preferably in IT, Engineering, Computer science or any other relevant discipline requiring a critical thought process/behavior

• Complete Online Application 
• Attach one Passport Photo (Attachment should not exceed 500MB)
• Attach a copy of NYSC certificate (Attachment should not exceed 500MB)
• Include a link to a 1-3min video that displays the "Geek-in-you" (How Geeky you are? We would like you to show us.)

• Strong interpersonal skills and a desire to provide excellent customer service
• Ideal candidate must be able to demonstrate competencies in the following areas:
  • Familiarity and proficiency with Web 2.0 social networking and collaboration technologies, including the internet, social media sites, discussion boards, blogs, video sharing etc
  • Familiarity with information technology and mobile technology
  • Especially, but not limited to:
    • Experience and knowledge of the major telephone brands and models prolific in the Nigerian market
    • Knowledge and experience of mobile tablets and laptops within the market
    • A comfortable knowledge of the various mobile operating systems (OS)
    • A healthy interest in device roadmaps
  • Preference for working in teams within a fast paced environment but must also be self motivated
  • A natural sense of pride taken in all elements of your work and appearance
  • Relevant post-NYSC work experience is a plus
  • An ability to use your initiative and think outside the box
  • Ability to create and curate engaging social media content
  • Good trouble shooting skills, desire to go above and beyond to solve queries and issues
  • Ability and desire to take ownership of tasks and/or customer issues, seeing them through to completion