Employment Opportunities at Daystar Power (2 Postions)

Daystar Power is a leading off-grid power service provider, offering hybrid power solutions to commercial and industrial businesses in West Africa. Daystar Power’s solutions “Solar-as-a-Service” (100% solar power) and “Power-as-a-Service” (hybrid power solutions with battery storage) provide clean and reliable power while significantly reducing clients’ overall power costs.

Daystar Power counts the region’s leading industrial and commercial companies among its client base. Daystar is active in Nigeria, Ghana, Togo and Senegal with a representative office in Cote d’Ivoire.

We are recruiting to fill the position below:

Job Title: Customer Account Specialist

Location: Lagos
Job Type: Full Time

Description

• Daystar Power Group is looking to engage competent and experienced Customer Account Specialist who will serve as the first point of contact to all existing Clients.
• He or She will works very closely with the Network Operations Engineers and the Field service team to deliver optimum service.
• We are seeking hardworking, motivated, and well-organized individuals with a focus on continuous improvement to exceed expectations.

Key Responsibilities
Customer Interaction:

• Own overall relationship with assigned clients, which includes managing, ensuring retention, and high levels of customer satisfaction.
• Maintain updated knowledge and working principles of products and services to provide adequate information to customers.
• Log incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer enquiries submitted via email or our website.
• Answer customer questions and provide information to resolve all issues.

System Reporting:

• Test all network communications and components, to ensure they are running smoothly without a glitch.
• Prepare operations report, site performance, Client’s performance and uptime reports.
• Develop and update the FAQ and surveys.

System Monitoring:

• Monitor the network via the monitoring tools with the support of NOC Engineers and proactively resolve issues by prompt escalation to the Field Service Team .
• Process orders and returns, collect and record customer feedback and information, and share with appropriate departments and team members.
• Solve simple customer’s concern by walking them through basic troubleshooting or setup processes.

Requirements
Education:

• Minimum of a Bachelor’s Degree in Information / Communication Technology, Marketing Communication or Business Administration.

Experience:

• A minimum of 3 years work experience managing B2B customers in Sales, Account management, or Customer success.

Language Proficiency:

• English (excellent oral & writing skills).
• French (oral & writing skills) will be an added advantage.

Character:

• Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure.
• Must demonstrate proficiency with Microsoft Office (Microsoft Excel and PowerPoint in particular).
• Excellent communication skills and ability to lead and work well in teams.
• Discretion in dealing with sensitive information.
• Highly organized with ability to manage multiple projects in parallel and prioritize competing demands, passion for renewable energy.

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
• Unlimited career opportunities - depending on achievements and personal development.
• A competitive salary and benefits package with long term prospect in a fast-growing company.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: HR Associate

Location: Lagos
Job Type: Full Time

Description

• Daystar Power Group is looking to engage a competent HR Associate to provide general HR support to the group’s businesses.
• We are seeking a hardworking, motivated, and well-organized individual with a focus on continuous improvement to exceed expectations.

Key Responsibilities
Recruitment of High-Performance Teams:

• Facilitate the recruitment process commencing from the selection of high-performance candidates, interviewing, due diligence, preparation of employment contracts and employee induction and training.
• Manage recruiting and human resources budgets.
• Maintenance of up-to-date job requirements for the various departments and job descriptions for vacancies.

Performance Management:

• Draft key performance indicators for employees.
• Planning, monitoring, and appraisal of employee output.
• Oversee and manage performance appraisal system that drives high performance.

Human Resources Operations and Statutory Compliance:

• Oversee the functional HR budget and manage expenses within budget allocations.
• Maintain and update relevant databases (recruitment, performance history, employee
• Coordinate and document HR projects (meetings, training, surveys etc.)
• Deal with employee requests regarding human resources issues, rules, and regulations.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• database, organisation structures, training, etc)
• Draft and update human resource policies and procedures.
• Provide consultation to management on employee relations issues and effectively manage disciplinary issues within the company.
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)

Requirements

• Education: Relevant Degree with excellent grades and HR certification.
• Experience: 3 - 5 years HR operations/admin experience within a fast-paced structured business environment. Strong preference will be given to applicants that have worked in a multinational corporation.

Language Proficiency:

• English (excellent oral & writing skills).
• French (oral & writing skills) will be an added advantage.

Knowledge and Skills:

• Proven experience and knowledge of Nigerian labour law and regulations.
• Knowledge of HR Systems & Processes i.e HR Policies, Recruitment, Selection & Deployment, Performance Management, Career Development, Training Management, Compensation Administration, Employee Communication, Workforce Profiling, Employee Data Management.
• Ability to critically analyse complex problems and provide structured solutions.
• Comfortable with working as part of a team.
• Willingness to work flexible hours if necessary.
• Possess keen eyes for details.
• Creativity & Innovation.
• Excellent knowledge of Microsoft office applications in particular, MS Word, Excel and PowerPoint.
• Excellent written and verbal communications skills and the ability to establish and maintain strong relationships.
• Basic Project Management.
• Organisation/Administration skills.
• Ability to work independently with little or no supervision.

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
• Unlimited career opportunities - depending on achievements and personal development.
• A competitive salary and benefits package with long term prospect in a fast-growing company.

How to Apply
Interested and qualified candidates should:
Click here to apply