Eatery Manager at Honour Flow Group of Companies (HFGC)


HFGC is a group of companies, with several subsidiaries and varieties of products available to customers. These subsidiaries include: a huge warehouse where codiment, eateries, bakery, water factory, juice, ice block, gas station, filling station, and a microfinance bank. We deliver our products across the Nigeria, timely.

We are recruiting to fill the position below:



Job Title: Eatery Manager

Location: Sapele / Warri - Delta
Employment Type: Full-time

Job Description

  • Coordinate daily Front of the House and Back of the House eatery operations
  • Deliver superior service and maximize customer satisfaction
  • Oversee all aspects of daily operations, including food production, service delivery, and inventory management.
  • Appraise staff performance and provide feedback as well to the Human resource department, to improve productivity
  • Ensure proper staffing levels, staff training, and employee engagement to maintain high performance and morale. Train new and current employees on proper customer service practices
  • Conduct regular performance reviews and set individual goals aligned with company objectives.
  • Manage the eatery’s financial performance, including budgeting, forecasting, cost control, and profit maximization.
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Appraising staff performance and disciplining or retraining employees to correct poor performance
  • Promote the brand in the local community through word-of-mouth and eatery events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Implement policies and protocols that will maintain future eatery operations.
  • Oversee inventory control to ensure proper stock levels and minimize waste.
  • Work closely with suppliers and procurement to ensure timely deliveries and negotiate cost-effective deals.
  • Ensure quality standards for all ingredients and products used in the eatery.
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage eatery’s good image and suggest ways to improve it
  • Lead, mentor, and manage department heads and staff across all functions.
  • Ensure compliance with company policies, safety regulations, and industry standards
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts

Requirements and Skills

  • B.Sc Degree / HND in Business Administration; hospitality management/ any related course or culinary schooling is a plus
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant/ Eatery management software, like OpenTable and PeachWorks is plus
  • Strong leadership, motivational and people skills
  • Acute financial management skills.
  • Proven work 5- 6 years’ experience as a Restaurant/ Eatery Manager, Restaurant General Manager, Hospitality manager or similar role
  • Proven customer service as well as leadership experience as a manager

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Application Deadline 31st October, 2024.