DAMCO Nigeria Jobs for a Customer Service Team Lead, April 2015
Damco is one of the world's leading third party logistics providers
specialising in customized freight forwarding and supply chain
solutions. The company has 11,000+ employees in more than 300 offices
around the world and a global presence in about 100 countries.
In 2013,
Damco had a net turnover of USD 3.2 billion, managed 2.8 million TEU of
ocean freight and supply chain management volumes and air freighted more
than 225,000 tonnes. Damco is part of the Maersk Group.
Damco is recruiting to fill the below position:
Job Title: Customer Service Team Lead
Ref.: DC-072215
Location: Lagos
Key Responsibilities
Purpose/Summary:
- Ensure service delivery in line with customer expectations for import/Export customers
- Manage relationship with current & new customers
- Manage relationship with current customs and other government agencies.
- Coordinate handling of files between Customer service and Operation units.
Primary Responsibilities:
- Ensure Damco delivers the product sold to customers.
- Manage job costing for operation as per approved template.
- Coordinate handling of file between departments and ensure file is handled in a timely manner.
- Send daily status update on current files.
- Proffer ideas and solutions to all queries from government agencies.
- Escalate all major issues that cannot be resolved by self to customer service manager.
- Ensure files are concluded timely and cross-checked for all
necessary documents with attachments and ensure handover to
documentation team for invoicing.
- Follow up with trucking team for delivery of containers for revalidation etc.
- Update fields in TrakIT that are assigned to function in a timely and correct manner.
- Ensure CS Manager is in the know of all major communication with customer service teams.
- Coordinate performance review meetings with clients on monthly basis
- Manage written correspondence between OPS department and Customer service.
- Keep Customers updated on cargo status before and after arrival of vessel.
- Confirm and verify declarations then advise clients of expected duty amount and HS code(s) used.
- Supervise clerks who raise Invoice for shipping/terminal and other charges which must be prepaid.
- Receive duty receipt from clients and handover to responsible operations clerk.
- Follow up on entries with operations clerks and advice customer on status.
- Advice customers on queries encountered during verification/examination and discuss/agree on a workable solution.
Secondary Responsibilities:
- Maintain and enhance close working relationships with all other internal customers and government authorities.
- Ensure pro-active communication internally and externally.
- Ensure all issues affecting Damco are addressed within Organization as deemed required.
- Ensure Data Quality of TrakIT updates.
- Proactively suggest best possible ways of working and resolve issues/queries.
- Avoid major risks to the company
- Ensure operational excellence and coordination
Who we are looking for
Position Qualifications:
- A degree in Business Management, Social Sciences or equivalent is desirable.
- Good knowledge in customs documentation and requirements.
- Excellent communicator, persuasive and enjoy solving problems.
- Ability to work in a team.
- Proficient in English as well as relevant local languages (verbal and written).
- Minimum 3 year of experience in logistics operation department for a fast-paced service company.
Technical Skills:
- Basic proficiency in MS office
Remuneration
We Offer:
- In return for your passion you will benefit from working within
an organization that truly believes in promoting from within, provide an
excellent work environment and value its employees.
- You will become a part of a winning culture and part of an open, friendly and ambitious team.
- Please note that only short-listed candidates will be contacted.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline 24th April 2015.