Customer Support Executive at Moni Africa

Moni is building simple solutions in a world where financial inclusion is a complex dream has changed not only the lives of mobile money agents but ours also. We can no longer imagine a world where mobile money agents do not have access to float based on social reputation and trust. Our community model is altering the current lending infrastructure and as trendsetters, we aren’t stopping. Working at Moni is like walking a runway - fast paced, thrilling, showcasing a masterpiece and filled with applause. We have a thing for creative, smart, fun and contrarian rebel.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Nigeria (Remote)
Employment Type: Full Time

Description

The growth at Moni is never-ending and we constantly recruit gifted people to keep up with the fast pace we set for ourselves.
We are looking to hire a Customer Support Executive to join our support team in Nigeria.

What You’ll Do

Respond to customer queries escalated on all support channels
Follow up on internal teams to ensure that support issues escalated are resolved in a timely manner
Gather customer feedback and share with our Product, Growth and Operations teams
Assist in training other Customer Support Representatives.
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers

Requirements

A Bachelor's Degree from a related field with at least a Second Class Upper
At least one-year experience as a Customer Support Representative or similar support role
Experience using a CRM tool

What it Takes to Succeed in the Role: