Customer Support Executive at Hubryde Limited

Hubryde Limited - A transportation-technology company leveraging innovative technology to solve mobility problems in growing cities in Africa, albeit one city at a time. We are improving commuting experiences by helping people commute safely and comfortably in a smart and budget-friendly manner.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Ojodu-Berger, Lagos
Employment Type: Full-time

Job Description

Build an interactive and growing community of Hubryde customers.
Listen and respond professionally to customers’ inquiries and complaints across all touchpoints.
Learn, understand, review, and communicate product features and services to customers across touchpoints.
Set out time to review negative feedback and respond to them first.
Collaborate and follow through with the operations department to ensure effective service delivery.
Create and share need-based articles with Hubryders once a week; liaise with the BMC department on content development.
Share newsletters and feedbacks with customers across touchpoints.
Develop a feedback mechanism to request customer feedback and improve on service offerings.
Liaise with the tech department to resolve complaints relating to product issues.

Eligibility Requirements

B.Sc. in Mass Communication, English Language, International Relations, Marketing, Business Administration, and or any relevant field
A minimum of 1-year of proven experience in a customer service position.
Experience with a CRM platform e.g., Hubspot CRM
Experience with Facebook, Instagram, Twitter, Linked In, Tik-Tok, YouTube, and other relevant social media platforms.
Ability to communicate effectively
Good spoken and written English
Females are encouraged to apply
Strong IT literacy: ability to use mobile and web applications effectively
Proficient in MS Excel, PowerPoint, and Microsoft Word
Ability to use communication tools effectively e.g., Gmail, Mailchimp, Outlook, WhatsApp, and Instant Messaging App
Ability to use Google products e.g.,Google Form, Google Sheet, Google Doc, Google presentation, etc.