Customer Service/Call Center Trainer Job in Lagos


Our Client, a Customer Service/Call Center Training center in Lagos requires for urgent recruitment, the following:



Job Title: Customer Service/Call Center Trainer
Responsibilities

  • Solid experience in class room training (adult education/learning delivery method preferred)
  • Deliver soft skill and product training to newly recruited employees across campaigns, as defined by and our clients, towards internal certification.
  • Create learning experiences that equip trainees to excel in work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
  • Update, maintain and present training materials and programs.
  • Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
  • Provide coaching and feedback to trainees as part of their classroom learning experience.
  • Track and analyze training programs by examining performance.
  • Maintain training records and scores achieved.
  • Create stand-alone training modules for new or existing team members, as and when required.
  • Participate in identifying program needs, obtaining technical data and scheduling programs.

Requirement:
  • Excellent listening and written/oral communication skills.
  • Strong facilitation, problem-solving, research and decision-making skills.
  • Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).
  • Organizational and time management skills, with the ability to plan and prioritize.
  • Excellent analytical and judgment skills.
  • Call center experience.
  • Ability to demonstrate the interpersonal skills necessary for client and site contact.
  • Ability to work to deadlines.
  • Attention to detail and ability to work on own initiative.
  • Self-motivated, articulate and enthusiastic.
  • Prepared to take responsibility and ownership of issues with the ability to exercise sound commercial judgment in the making and implementing of decisions.
  • Ability to express thoughts clearly and simply.
  • Ability to work a flexible schedule.

Qualifications:
  • A 1st Degree
  • Must have at least 3 years Call Center experience.
  • Customer service or technical support experience coaching and mentoring others, preferably in a complex, fast-paced contact centre environment.
  • Solid understanding of training processes and practices for adults.
  • Proven ability to create structured training material. 

Remuneration: N100,000


How to Apply
Click Here to Apply 

Application Deadline: 31st October 2015