Customer Service/Call Center Trainer Job in Lagos
Our Client, a Customer Service/Call Center Training center in Lagos requires for urgent recruitment, the following:
Job Title: Customer Service/Call Center Trainer
Responsibilities
- Solid experience in class room training (adult education/learning delivery method preferred)
- Deliver soft skill and product training to newly recruited employees across campaigns, as defined by and our clients, towards internal certification.
- Create learning experiences that equip trainees to excel in work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
- Update, maintain and present training materials and programs.
- Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
- Provide coaching and feedback to trainees as part of their classroom learning experience.
- Track and analyze training programs by examining performance.
- Maintain training records and scores achieved.
- Create stand-alone training modules for new or existing team members, as and when required.
- Participate in identifying program needs, obtaining technical data and scheduling programs.
Requirement:
- Excellent listening and written/oral communication skills.
- Strong facilitation, problem-solving, research and decision-making skills.
- Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).
- Organizational and time management skills, with the ability to plan and prioritize.
- Excellent analytical and judgment skills.
- Call center experience.
- Ability to demonstrate the interpersonal skills necessary for client and site contact.
- Ability to work to deadlines.
- Attention to detail and ability to work on own initiative.
- Self-motivated, articulate and enthusiastic.
- Prepared to take responsibility and ownership of issues with the ability to exercise sound commercial judgment in the making and implementing of decisions.
- Ability to express thoughts clearly and simply.
- Ability to work a flexible schedule.
Qualifications:
- A 1st Degree
- Must have at least 3 years Call Center experience.
- Customer service or technical support experience coaching and mentoring others, preferably in a complex, fast-paced contact centre environment.
- Solid understanding of training processes and practices for adults.
- Proven ability to create structured training material.
Remuneration: N100,000
How to Apply
Click Here to Apply
Application Deadline: 31st October 2015