Customer Service/Admin Officer Job at Synapse Services, 26th July, 2018
Synapse Services - We are a fast growing “Center for Psychological Medicine” based within the Lagos metropolis, currently retaining the services of a robust mixture of local and internationally trained staff that provide excellent, client focused services
We provide psychological and counselling services, inpatient facilities/ treatment, day hospital, rehabilitation, community care etc. In addition, we treat all forms of disorders related to your mental health and drug addiction.
We are recruiting to fill the position below:
Job Title: Customer Service/Admin Officer
Location: Mangoro, Lagos
Principal Duties and Responsibilities
Patient Management:
- Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number and processing outpatients’ visits or follow up.
- Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required.
- Receive, dispatch and disseminate official correspondence.
- Assist in the procurement of office items when need arises.
- Serves as first contact to families and their wards, and maintains a cordial relationship with them.
- Clearly address their inquiries; communicate information about the programme including details on possible duration and estimated cost.
- Schedule appointments for new and existing outpatients.
- Ensure new patients are properly registered filling out the “Patient Registration/Admission form”.
- Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
Facility Management:
- Set up systems and processes for the smooth running of all day to day office administrative activities
- Oversee purchasing function: negotiate price, quality and delivery; approving invoices.
- Ensure the availability of necessary supplies by identifying procurement needs of the office - reception, departments, kitchen and ward and all areas of the Facility.
- Ensure there is an effective communication system where needs are identified and options evaluated.
- Ensure effective planning and execution of operations by reducing waste levels.
- Oversee facility’s maintenance needs; supervises the maintenance and repair of the Company’s infrastructure, vehicles and equipment;
- Manages the provision of general support services, including cleaning and upkeep of office premises;
- Ensure the kitchen unit and security unit deliver a professional service.
Qualifications and Requirements
- Minimum of B.Sc Degree in a Management Course or in any Social Sciences from a recognised Higher Institution. A Masters Degree would be a plus.
- Stress tolerance.
- High level of professionalism.
- Ability to maintain strict confidentiality.
- Must be able to work with little or no supervision in a fast-paced environment.
- Minimum of 3-5 years working experience in an hospital setting will be an added advantage.
- Interested Candidate must be a resident of Lagos
- Must have completed NYSC.
- Attention to detail.
- Good listening ability.
- Strong oral and written communication and interpersonal skills.
- Excellent relationship management.
- Proactive problem solving approach.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] with the Position as the Subject of the email: e.g. Customer Service/Admin Officer.
Application Deadline 3rd August, 2018.