Customer Service Supervisor at ORIKI Group

ORÍKÌ is a luxury skincare brand that fuses natural ingredients & scientific research to create extraordinary personal care products. We create effective and luxurious beauty and grooming products utilizing raw materials and all natural resources discovered around the world. Botanically based, we use potent plants, organic ingredients and 100% natural essential oils.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Lagos

Role Description

• This is a full-time on-site role for a Customer Service Supervisor located in Lagos.
• The Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service team and ensuring that customer inquiries and complaints are handled efficiently and effectively.
• The Customer Service Supervisor is also responsible for identifying trends in customer complaints and working to resolve those issues.

Qualifications

• Bachelor's Degree in Business, Management, or related field
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Experience with customer service software, such as Zendesk
• Experience in the wellness, beauty, or personal grooming industry is a plus
• Supervisory Skills, including the ability to motivate and lead a team
• Customer Satisfaction skills, with an emphasis on ensuring high levels of customer retention and minimizing customer complaints
• Customer Support skills, including the ability to handle customer inquiries and complaints
• Customer Service Management skills, with an emphasis on driving customer experience improvements and establishing service standards

How to Apply
Interested and qualified candidates should send their CV to: jointheteam@orikigroup.com using the Position as the subject of the email.