Customer Service Supervisor at JNC International Limited

JNC International Limited is a leading Turnkey Medical Equipment Service and Solutions Company in Nigeria. Our competences are noticeable throughout the healthcare space in Nigeria as we constantly look to improve and provide quality and affordable solutions for desired need through our innovative strategies for solutions delivery.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Ikoyi, Lagos
Job Type: Full-time

Job Summary

• The Customer Service Supervisor will oversee the daily operations of the customer service department, ensuring customer satisfaction and smooth workflow. 
• This role involves supervising a team of customer service representatives, resolving escalated issues, monitoring performance, and implementing strategies to improve service quality.

Qualifications

• Bachelor's Degree in Business Administration, Communications, or a related field.
• Minimum of 3+ years of experience in a customer service or supervisory role.
• Strong leadership and interpersonal skills.
• Problem-solving and critical-thinking skills.
• A customer-focused mindset with a commitment to excellence.
• Strong organizational and analytical skills.
• Ability to motivate and inspire a team.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office
• Ability to multitask, prioritize, and manage time effectively.

How to Apply
Interested and qualified candidates should send their CV to: careers@jnciltd.com using the job title as the subject of the mail.