Customer Service / Sales Personnel - Order Processing at Buybeta Investment Limited

⏲ Sep 25, 2024, 6:09 PM
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Buybeta is a premier beauty/skin care e-commerce wholesaler and retailer of curated selection of products for all skin type, from top tier beauty/skincare brands. We have risen through the ranks of cosmetics retailers in Nigeria with a growing capacity to dominate our niche through our dedication to providing high quality cosmetics, excellent customer service, modest prices and swift delivery, which are a key differentiating factor for our business.

We are recruiting to fill the position below:

Job Title: Customer Service/ Sales Personnel - Order Processing

Location: Lekki, Lagos
Employment Type: Full-time

Company Overview

We are a leading beauty and skincare retail lifestyle brand dedicated to empowering our customers by providing the best skincare and beauty products.
Our mission is to deliver an exceptional retail experience through high-quality products, innovative solutions, and engaging brand storytelling.
Join us in shaping the future of beauty retail

Job Description

As a Customer Service/Sales Personnel, you will play a crucial role in managing the end-to-end customer experience, from order placement to post-sales support.
You will also be responsible for nurturing relationships with wholesalers, converting leads into loyal customers, and ensuring a smooth, efficient order fulfillment process.

Key Responsibilities
Order Processing:

Efficiently handle customer orders from placement to delivery, ensuring accuracy and timely processing.

Sales Conversion:

Identify potential leads, nurture relationships, and convert them into buying customers through effective communication and tailored product recommendations.

Wholesaler Management:

Serve as the primary point of contact for wholesale clients, managing their orders, providing product updates, and resolving issues promptly.

Customer Relationship Management:

Build and maintain strong relationships with wholesalers and retail customers, providing exceptional service that encourages repeat business.

Database Management:

Maintain accurate and up-to-date records of customer orders, contact details, and interactions in CRM and other digital systems.

Collaboration:

Work closely with the sales, marketing, and logistics teams to ensure that all customer orders are fulfilled efficiently and that any issues are resolved swiftly.

Lead Generation:

Support lead generation efforts by following up on inquiries, answering product-related questions, and scheduling follow-ups with potential clients.

Problem Resolution:

Address customer complaints and concerns in a professional and timely manner, ensuring a positive resolution that enhances the customer experience.

Upselling & Cross-Selling:

Actively promote products, special offers, and bundle deals to existing and new customers to increase sales and maximize revenue.

Product Knowledge:

Develop a deep understanding of Buybetter’s product offerings and industry trends, enabling you to provide expert guidance and recommendations to customers.

Qualifications
Education:

Bachelor's degree in Business Administration, Marketing, Sales, or a related field is preferred.

Experience:

1- 4 years of experience in customer service, sales, or customer relationship manager.

Skills:

Proficiency in CRM and order management systems
Excellent communication and interpersonal skills
Problem-solving mindset and ability to work under pressure
Sales Ability:
- Demonstrated ability to convert leads into customers and upsell/cross-sell products based on customer needs.
Team Player:
- Ability to work collaboratively across departments to ensure customer satisfaction.
Strong organizational skills with attention to detail
Ability to manage multiple tasks and prioritize effectively