Customer Service / Sales Personnel - Order Processing at Buybeta Investment Limited


Buybeta is a premier beauty/skin care e-commerce wholesaler and retailer of curated selection of products for all skin type, from top tier beauty/skincare brands. We have risen through the ranks of cosmetics retailers in Nigeria with a growing capacity to dominate our niche through our dedication to providing high quality cosmetics, excellent customer service, modest prices and swift delivery, which are a key differentiating factor for our business.

We are recruiting to fill the position below:

 

Job Title: Customer Service/ Sales Personnel - Order Processing

Location: Lekki, Lagos
Employment Type: Full-time

Company Overview

  • We are a leading beauty and skincare retail lifestyle brand dedicated to empowering our customers by providing the best skincare and beauty products.
  • Our mission is to deliver an exceptional retail experience through high-quality products, innovative solutions, and engaging brand storytelling.
  • Join us in shaping the future of beauty retail

Job Description

  • As a Customer Service/Sales Personnel, you will play a crucial role in managing the end-to-end customer experience, from order placement to post-sales support.
  • You will also be responsible for nurturing relationships with wholesalers, converting leads into loyal customers, and ensuring a smooth, efficient order fulfillment process.

Key Responsibilities
Order Processing:

  • Efficiently handle customer orders from placement to delivery, ensuring accuracy and timely processing.

Sales Conversion:

  • Identify potential leads, nurture relationships, and convert them into buying customers through effective communication and tailored product recommendations.

Wholesaler Management:

  • Serve as the primary point of contact for wholesale clients, managing their orders, providing product updates, and resolving issues promptly.

Customer Relationship Management:

  • Build and maintain strong relationships with wholesalers and retail customers, providing exceptional service that encourages repeat business.

Database Management:

  • Maintain accurate and up-to-date records of customer orders, contact details, and interactions in CRM and other digital systems.

Collaboration:

  • Work closely with the sales, marketing, and logistics teams to ensure that all customer orders are fulfilled efficiently and that any issues are resolved swiftly.

Lead Generation:

  • Support lead generation efforts by following up on inquiries, answering product-related questions, and scheduling follow-ups with potential clients.

Problem Resolution:

  • Address customer complaints and concerns in a professional and timely manner, ensuring a positive resolution that enhances the customer experience.

Upselling & Cross-Selling:

  • Actively promote products, special offers, and bundle deals to existing and new customers to increase sales and maximize revenue.

Product Knowledge:

  • Develop a deep understanding of Buybetter’s product offerings and industry trends, enabling you to provide expert guidance and recommendations to customers.

Qualifications
Education:

  • Bachelor's degree in Business Administration, Marketing, Sales, or a related field is preferred.

Experience:

  • 1- 4 years of experience in customer service, sales, or customer relationship manager.

Skills:

  • Proficiency in CRM and order management systems
  • Excellent communication and interpersonal skills
  • Problem-solving mindset and ability to work under pressure
  • Sales Ability:
    • Demonstrated ability to convert leads into customers and upsell/cross-sell products based on customer needs.
  • Team Player:
    • Ability to work collaboratively across departments to ensure customer satisfaction.
  • Strong organizational skills with attention to detail
  • Ability to manage multiple tasks and prioritize effectively

Salary
N150,000 monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Candidates must reside within Lekki and its environs

Application Deadline 29th September, 2024.