Customer Service Representative at Yellownose Investment Limited

Yellownose Investment Limited, a Manufacturing and Production Company is recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Kinshasa, Congo
Employment Type: Full-time

Responsibilities

• Train staff on how to handle and troubleshoot any issues customers may have with our betting platform
• Answer and support customer using communication in French and English, and translate emails, website information and any other matter as requested
• Use available tools and information resources to resolve problems
• Research transaction discrepancies and take appropriate action
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Maintain professionalism and adhere to company standards during all interaction
• Interact with various departments to resolve customer issues
• Other tasks and duties as assigned

Requirement

• Must be excellent in conversational French and English
• Should be young and not be married
• Preferably a B.Sc graduate with a minimum GPA of 2.2
• Must be willing to live in the Democratic Republic of Congo for at least 6 months
• Individual must be personable and able to communicate effectively and teach others
• Candidate must be a fast learner

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  13th April, 2021.