Customer Service Representative in a Leading Commercial Bank

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitably qualified candidates for the position below:  

Job Title: Customer Service Representative Location: Lagos Company: Foremost Commercial Bank

Job Summary

• The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers. Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

• Attend to customers’ complaints, request, instructions, enquires etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.
• Escalate all customer care issues to the Head of Customer Service / Service Manager and follow through on corrective measures.
• Sell the Banks products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
• Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
• Send out / respond to external account reference enquiries, confirm status of internal account reference.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
• Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.

Job Requirements

• Experience in Banking operations for at least 1 – 2 years will be an added advantage
• Not more than 28 years of age
• First Degree in any discipline
• BSc / HND with minimum of second class lower grade

 

How to Apply Interested and qualified candidates should: Click here to apply online