Customer Service Representative at Decorhub Nigeria

DecorhubNG.com is an online destination for all thing home and garden. Our goal is to help people find the perfect home products to furnish their home with ease and at the right price.

We are recruiting to fill the position below:

Job Title: Customer Service Representative Location: Lagos

Job Description

• We are hiring a Customer Service Representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• We are hiring a Customer Service Representative to manage customer queries and complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

Job Requirements

• OND, HND, B.Sc. in any discipline
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job title" as subject of the email