Customer Service Officer at Swift Drycleaning Service

Swift Drycleaning Service is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Objective

• To ensure excellent customer service and assist with the garment handling before and after the garments are cleaned and pressed.

Duties

• Satisfy customer needs
• Handle drop-off and pickup
• Create invoices for incoming orders
• Tag the garments
• Assemble the orders once cleaning is finished
• Clean work area
• Creates and maintains reports about customer interactions
• Attends weekly staff meetings
• Participates in team-building activities
• Develops a rapport with customers
• Encourages customers to complete surveys
• Makes recommendations to management to improve customer experience
• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care

Requirements and Qualifications

• High School Diploma or GED required
• Basic knowledge of office equipment
• Previous experience in an office or call center
• Associate's or Bachelor's degree preferred
• 2 years of experience using Microsoft Office