Customer Service Officer at Rigo Microfinance Bank Limited

Rigo Microfinance Bank Limited - We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ajah / Lekki, Lagos

Job Summary

• We are looking for diligent, skilled and responsive Customer Support Professionals to engage with our esteemed customers on behalf of the Bank and provide valuable assistance to solve customers' complaints.

Key Responsibilities

• Constant communication with customers through different channels- telephone, email etc. to understand customers' peculiar needs and provide answers  to all questions about the company’s services;
• Ensure accuracy and protection of all customers’ confidential information
• Assist customers to resolve complaints and solve difficulties arising from digital banking;
• Participate in digital marketing and awareness campaigns to enlarge customer base.
• Maintain positive, professional and empathetic attitude toward customers;
• Knowing all the company’s product so as to answer questions and provide solutions ;

Job Requirements

• Minimum of HND / B.Sc in Communication, Marketing or any related field.
• 1 - 3 years proven experience as customer service representative, sales/marketing agent or any related position.
• Ability to work with team.

Skills:

• Emotional intelligence;
• Attention to details;
• Ability to multitask.
• Strong interpersonal, communication and active listening skills;
• Computer literacy (proficiency in Microsoft office suite and familiarity with digital banking tools);

Remuneration
Negotiable and attractive.

How to Apply
Interested and qualified candidates should send their CV to: career@rigomfb.com using "CSO" as the subject of the mail

Application Deadline  31st May, 2022.