Customer Service Manager Job at Huawei Technologies

⏲ Mar 2, 2016, 11:22 AM
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At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity.
We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider.

Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields.

Job Title: Customer Service Manager

Job description

- Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc.
- Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
- Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
- Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution

Desired Skills and Experience

- Minimum BS/MS in Electrical Engineering, Computer Science, Information and Communication Technology or equivalent discipline
- 5+ years of experience in overall customer service management of mainstream brands, including service centers, spare parts, logistics, call centers, social media support, etc.
- Successful experience to support service strategic design and decision
- Strong communication and management skills
- With positive and serious working attitude

How to Apply
Interested and qualified candidates should Click here to Apply

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Customer Service Manager Job at Huawei Technologies

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