Customer Service Executive in a Logistics Company based in Port Harcourt

⏲ Jul 8, 2020, 9:39 PM
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Myrtle Management Consultants Limited - Our client is a Logistics company professionally supporting its clients timely, efficiently, securely, affordably, and professionally with supply chain management solutions to support their project, contract, e-commerce, onsite logistics. Their goal is to be the known for a renowned customer service delivery in the business and to develop and maintain a best-in-class infrastructure to ensure employee satisfaction, which drives customer loyalty leading to sustained profit growth and creating improved company value.

They are recruiting to fill the position below:

Job Title: Customer Service Executive Location: Port Harcourt, Rivers Job Type: Full Time

Job Description

Located in the heart of Port-Harcourt, Rivers State with the vision to cover the South- South region, our client seek to hire a professional and young Customer Service Executive to join their growing team and promote their business goals and objectives.

Job Responsibilities

Receive and dispatch orders for products or deliveries
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
Various reporting responsibilities as needed
Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
Monitor the route and status of field team to coordinate and prioritize their schedule
Respond to any issues and follow-up by coordinating with the appropriate departments or field team.
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers
Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency

Qualifications

6 months to 1 year related experience and / or training; or equivalent combination of education and experience
Understanding of transportation documentation and terms is a plus
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Fluent in English.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Remuneration