Customer Service Associate at Eatrite Food Services West Africa Limited


Eatrite Food Services West Africa Limited, owners of Eatrite and Herfy franchises in Nigeria, is a food services company that owns chains of Quick Service Restaurants (QSR) within Abuja and Kano.

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Associate

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

  • Greet customers in a friendly and professional manner.
  • Take customer orders accurately and efficiently.
  • Follow all food safety and hygiene regulations.
  • Pack orders appropriately to ensure that customers receive their items in good, safe and healthy condition.
  • Ensure food quality and presentation meet company standards.
  • Maintain cleanliness and sanitation of work areas, including holding cabinets, counter, microwave, drinks chiller, etc
  • Restock supplies and maintain inventory levels.
  • Upsell and promote special offers or new menu items to customers.
  • Handle customer complaints or concerns in a calm and professional manner.
  • Collaborate with team members to ensure smooth operations and excellent customer service.
  • Adhere to company policies and procedures at all times.
  • Provide product recommendations and answer customer inquiries.
  • Process customer payments and handle cash, transfer and POS transactions.
  • Prepare and serve food items according to established procedures.

Qualifications

  • Bachelor's Degree or HND in any of the Arts and Social Sciences
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong attention to detail and accuracy.
  • Basic math skills for cash handling and order processing.
  • Knowledge of food safety and hygiene practices.
  • Young graduates with maximum 2 years post NYSC experience
  • Must be Female
  • Must reside in Abuja
  • Must be vibrant, exciting, enthusiastic and passionate about sales and customer service
  • Excellent communication and interpersonal skills.

Salary
N50,000 - N70,000 / month.

 

 

How to Apply
Interested and qualified candidates should forward their Application Letters, a picture, and a Resume to: [email protected] using the Job Title as the subject of the mail.

Note: Please know that male applicants and non-Abuja residents need not apply.

 

Application Deadline 30th October, 2023.