Customer Service Assistant at Zichael Nigeria Limited

⏲ Aug 7, 2023, 11:45 PM
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Zichael is a fashion brand that creates stylish men's and women's outfits with a modern twist. They prioritize high-quality materials, timeless designs, and inclusivity, offering a versatile wardrobe for individuals seeking both style and substance.

We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Location: Abuja (FCT)

Job Description

Respond to customer inquiries: Interact with customers via phone, email, or chat, addressing their questions, concerns, and requests in a prompt and professional manner.
Provide product information: Offer detailed information about the fashion house's products, including sizing, materials, care instructions, and pricing, assisting customers in making informed purchasing decisions.
Process orders and returns: Assist customers with placing orders, ensuring accurate information input and timely order processing. Handle returns and exchanges, following established procedures and providing support throughout the return process.
Collaborate with other teams: Coordinate and communicate with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience and address customer-related issues effectively.
Stay updated on fashion trends: Keep abreast of the latest fashion trends, industry news, and product knowledge to provide up-to-date information and enhance the customer service experience.
Handle complaints and escalations: Address customer complaints and resolve issues to ensure customer satisfaction. Escalate complex or unresolved matters to the appropriate department or supervisor for further assistance.
Assist with inventory management: Collaborate with the inventory team to monitor stock levels, update product availability, and provide accurate information to customers regarding product availability, backorders, and pre-orders.
Assist with styling and fashion advice: Offer fashion advice, styling tips, and outfit suggestions to customers, helping them create cohesive and fashionable looks with the fashion house's products.
Process payments and handle billing inquiries: Process customer payments accurately and securely, utilizing the fashion house's payment systems. Address billing inquiries, resolve discrepancies, and provide assistance with payment-related matters.
Maintain customer records: Update and maintain customer databases with accurate and relevant information, ensuring customer records are organized and easily accessible for future reference and follow-ups.

Requirements