Customer Relationship Manager, Oil and Gas at Dangote Group

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager, Oil and Gas

Location: Lagos, Nigeria
Job type: Full time (On-site)

Description

Are you passionate about building and maintaining strong relationships with clients in the oil and gas industry?
Do you thrive in a fast-paced and dynamic environment?
If so, we have an exciting opportunity for you to join the Dangote Group as a Customer Relationship Manager for our Oil and Gas Market Segment.

Tasks & Responsibilities

Design and implement market entry strategy into new business markets.
Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited
Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services
Develop and manage account plans for top tier new business customers that clearly articulates a 3-year growth profile as well as the required action plan for achieving them
Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited
Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction
Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients
Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction
Develop and present periodic reports on all top-tier customer relationship management activities to Management.
Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool
Conduct assessment of overall new business performance against set objectives and identify areas of improvement

Requirements

A Bachelor's Degree in a relevant field is required, along with a minimum of 10 years of experience in a similar role.
To succeed in this role, you should have a strong background in customer relationship management, particularly in the oil and gas industry.
You should have excellent communication and interpersonal skills, as well as the ability to build and maintain long-term strategic relationships with clients.

Benefits