Customer Relations Officer at Hartleys Supermarket and Stores


Hartleys Supermarket and Stores - We deliver the ultimate shopping experience to our community by offering a wide variety of the freshest and quality products, with exceptional service.
We are recruiting to fill the position below:     Job Title: Customer Relations Officer Location: Lagos
Job Description
  • Hartleys Supermarket and Stores is currently seeking Customer Relationship Officers to join our Contact Center
  • You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.а
The primary responsibility of the role includes:
  • Service customers over the phone and practices telephone courtesies at all times.
  • Practicing quality in all aspect of the job to ensure customer satisfaction.
  • Ensure good customer retention by providing excellent and professional services.
  • Consistently cross sell and upsell group's financial products and services during customer interaction.
Requirements The successful candidate should be able to demonstrate the following selection criteria:
  • Minimum of a Diploma / Degree Holder, SPM / STPM with relevant work experience.
  • 1 to 3 years experience of relevant working experience as Executive, Customer Relationship .
  • Resourceful, proactive and able to work independently to produce high quality technical or professional work.а
  • Getting results through personal proficiency.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Fast leaner and able to adopt stressful environment and fast moving аwork atmosphere.
  • Solid phone selling with excellent oral communication, interpersonal and active listening skills.
  • Acceptable level of written English.
  • Highly motivated, matured and committed individual.а
   
How to Apply Interested and qualified candidates should send their CV to: [email protected] using "CRO" as the subject of the mail
  Application Deadline  10th July, 2020.