Customer Experience Centre Agent at International Breweries Plc

International Breweries Plc - Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients.

Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria.

We are recruiting to fill the position below:

Job Title: Customer Experience Centre Agent

Job Requisition ID: 30041622
Location: International Breweries - Onitsha, Anambra
Job type: Full time

Purpose

• The Key Purpose of this role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key outputs and Responsibilities
KPIs:

• Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contractibility, Effectiveness, Coverage, Zero Purchase customers)

Take Orders & Promote Products:

• Record Orders
• Promote Products in support of the district promotions plan
• Influence Specific district-based volume target.

Handles Customers Queries & Complaints:

• Process Customers Complaints
• Minimize full beer returns
• Adhere to Beer Quality standards and procedures.
• Manage Internal customer processes

Work In Teams:

• Contribute to Teams and Self development
• Communicate effectively in the workplace

Qualifications & Experience

• 2-3 Years’ experience in Customer experience, Call handling, Sales or similar role
•  Proficiency in the use of Microsoft office applications i.e. (Microsoft Excel, Word, and PowerPoint)
• Proficiency in the use of Salesforce/S4Hana
• Related Certification is an added advantage.
• Positive Attitude
• Fluency in English and/or other local dialect
• Clear Communication Skills
• Analytical Skill/ Problem solving Skill
• High Level of adaptation
• High Level of energy
• Good interpersonal skills
• Creativity and Innovation

Traits & Competences Required:

• Positive Attitude
• High Level of energy
• Clear Communication Skills
• Analytical Skill/ Problem solving Skill
• High Level of adaptation
• Good interpersonal skills
• Creativity and Innovation
• Fluency in English and/or other local dialect

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  25th April, 2023.