Customer Care Representatives recruitment in a Civil Engineering firm in Lagos

Darmac Engineers, is a civil engineering firm with a successful track record of cost-effective project implementation. Located in Lagos, Nigeria offers a broad base of planning, design, survey, construction management and operational expertise. Darmac Engineers are experts in the field of engineering for the offshore industry. We are highly experienced in creating innovative and cost-effective solutions for the most challenging environments, including harsh environments, remote locations and very deep waters. We are recruiting to fill the position below: Job Title: Customer Care Representative Location: Lagos Responsibilities

Attend to phone calls from customers and resolve enquiries, queries, email or other means as directed.
Receive all incoming emails and distribute to appropriate quarters
Ensure that the team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Negotiation & Objection Handling
Market/Competitor Knowledge
Will be experienced at dealing with both inbound and warm outbound calls, emails and social media correspondence.
Will provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services.
Will have the responsibility to market company products or services on all Social Media pages.
Good all round administrative and organizational skills.
Resolves customer complaints via phone,
Receive all walk in customers and direct them to the appropriate department, ensure they are properly attended to.
Transfer all incoming call to department concern
Customer Relationship Management

Qualifications and Requirements

HND/BSc in any discipline
Excellent use of Microsoft office tools are required
Good Communication and Interpersonal Skills are required
Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient.
1-3 years experience
Excellent spoken English with impressive interpersonal skills both written and verbal
Excellent customer relations skills
Must be Computer literate and internet savvy
Excellent interpersonal and communication skills