Customer Care Representative Officer recruitment at Ibadan Electricity Distribution Company (IBEDC) Plc

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We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions. We are recruiting to fill the vacant position below: Job Title: Customer Care Representative Officer (Investigation) Location: Ibadan Job Description

• Provides quality service to both external and internal customers in an accurate, efficient and responsive manner in accordance with regulatory guidelines and industry standard.

Responsibilities

• Ensures and provides quality service to both internal and external  customers
• Acts as a liaison (Being the first point of contact) between IBEDC and itscustomers.
• Conducts detailed investigations and fact finding in resolving escalated customer complaints via in-person walk in, letters or by email and ensures timely resolution. (Might include visiting the customer’s premises where necessary)
• Initiates and communicate required action(s) for response to customer service requests/complaints within 15 days in compliance with NERC regulations
• Relates effectively with other IBEDC business hubs as need be to resolve a variety of customer-related issues.
• Accesses the company’s internal systems to obtain and extract customer information and provides customer service management with the data for inclusion in various scheduled and special reports
• Increase the accuracy, efficiency and responsiveness of the customer service department.
• Recording and tracking of detailed customer’s complaint report.
• Initiates corrective actions as needed in order to ensure that an excellent standard of service and a high level of customer satisfactions are maintained.
• Prepares weekly customer service summary reports.
• All other related duties as assigned by management

Qualifications and Requirements Qualifications:

• Must have a Bachelor's degree preferably in Social science or related field
• Must have 1+ years of progressive customer service experience.

Desire Experience:

• At least 3-5 years post NYSC experience in Customer Care Representative/ Investigations
• Must be proficient in using the computer and other software’s and applications necessary to aid the job function.

Personal Skills Required:

• Highly developed sense of integrity and commitment to customer satisfaction.
• Passion for excellence with respect to treating and caring for customers.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Strong work ethic and team player mentality.
• Attention to details
• Ability to communicate clearly and professionally, both verbally and in writing.
• Competence in handling complaints and unpleasant customers.
• Pleasant, patient and friendly attitude.

How to Apply Interested and qualified candidates should: Click here to apply Application Deadline 4th June, 2017.

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