Customer Care Representative (Morning and Night Shift) at Snappy Exchange

Snappy Exchange is FinTech company registered in Nigeria, we deal with buying and selling of cryptocurrencies and other digital assets. Snappy Exchange offers the easiest and most convenient way for you to buy and sell your bitcoin and other digital assets in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Care Representative (Morning and Night Shift)

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming calls.
• Identify and assess customers needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Online customer management and ability to resolve issues.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Basic Requirements

• OND or NCE qualification.
• 1 - 2 years work experience.
• Gender: Female.
• Age: 20 - 27 years.

Salary
N50,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Note

• Residence within Ikeja or places closer to Ikeja is a criteria.
• Only shortlisted candidates will be contacted for the interview

Application Deadline  Wednesday; 4th January, 2023.

Physical Interview Date Thursday; 5th January, 2023.